EDI Specialist

• EDI Operations

• Monitor inbound and outbound transactions in SPS Commerce (850, 855, 856, 810, 846, 860, 997) and resolve failed or rejected documents the same day

• Confirm customer POs import correctly into NetSuite and that ASNs, invoices, and inventory feeds go out on time

• Track retailer scorecards and chargebacks; work with Warehouse, Customer Service, and Finance to fix root causes

• EDI Trading Partners & Integration

• Set up new retail and marketplace trading partners in SPS Commerce: review specs, map, test, and certify

• Serve as Golden Lighting’s day-to-day contact with SPS Commerce support for tickets, map changes, and new partner set-ups

• Maintain partner requirements, routing guides, and label (GS1-128 / UCC-128) compliance

• Maintain maps and connections (AS2 / SFTP / VAN) between SPS Commerce and NetSuite; test changes in the sandbox first

• Maintain item catalogs, UPCs, and pricing data shared with partners

• Help Desk & End-User Support

• First point of contact for employee IT requests; log, track, and close tickets in ZohoDesk

• Troubleshoot hardware, software, printing, and connectivity issues; escalate to outside vendors as needed

• Employee Computers & Hardware

• Device set up and administration; onboarding and offboarding of accounts, equipment, and access

• Install OS updates, patches, and approved software

• Manage inventory of assigned hardware

• Microsoft 365, Network & Phones

• Manage users, email, calendars, shared mailboxes, Teams, password resets, MFA, and licenses

• Basic troubleshooting of the office and warehouse network, Wi-Fi, VPN, phone system, and TextemAll

• Support office printers, warehouse label/shipping printers, and scanners

• Business Applications

• NetSuite: basic user administration and general troubleshooting

• Shipping / warehouse systems (WMS & TMS): basic user administration and printing issues

• General apps: Trello, Confluence, eCat

• Security & Documentation

• Enforce password and MFA policies; manage security badges; respond to phishing reports

• Verify routine backups complete as scheduled

• Write and maintain SOPs for each trading partner and IT how-to guides in Confluence

Overall: Own Golden Lighting’s EDI through SPS Commerce with our retail and e-commerce trading partners and provide day-to-day IT support to employees. This role keeps orders, ship notices, inventory, and invoices flowing accurately between NetSuite and our partners, and keeps computers, accounts, and everyday business systems running. The different duties include the following, * At least 2-4 years of combined EDI and IT support experience

• Working knowledge of ANSI X12 transaction sets

• Experience with SPS Commerce strongly preferred; experience with a comparable EDI platform considered

• Experience with an ERP; NetSuite strongly preferred

• Working knowledge of Windows, Microsoft 365, and basic networking

• Detail-oriented, with strong customer service skills and patience with non-technical users

• Strong Excel skills

• Related bachelor’s degree (IT, CS, MIS, Supply Chain, etc.)

• Degree can be substituted with comparable experience.

• Able to lift up to 50 lbs (equipment moves, warehouse hardware)

• Must be able to work on location.

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance