IT Project Manager (Fully Remote)

We are seeking an experienced Project Manager to support enterprise technology initiatives within a growing organization undergoing continued systems modernization and process improvement efforts.

This individual will be responsible for leading projects focused on CRM platforms, enterprise applications, workflow automation, operational improvements, customer engagement technologies, and digital transformation initiatives. The ideal candidate will possess strong project leadership skills, experience managing cross-functional teams, and the ability to collaborate effectively with both technical and non-technical stakeholders.

Responsibilities

• Lead multiple technology and business initiatives from project initiation through implementation and post-deployment support.
• Develop and maintain project schedules, timelines, resource plans, budgets, and project documentation.
• Monitor project progress, identify risks and dependencies, and drive issue resolution to ensure successful outcomes.
• Manage CRM implementation, enhancement, migration, integration, and optimization initiatives.
• Coordinate efforts between business stakeholders, analysts, software development teams, infrastructure teams, vendors, and third-party implementation partners.
• Facilitate project meetings, working sessions, governance reviews, and executive status updates.
• Serve as the primary liaison between business leaders and technical teams to ensure alignment on priorities, goals, and deliverables.
• Create and maintain project dashboards, status reports, RAID logs, and stakeholder communications.
• Support application modernization, process improvement, and operational efficiency initiatives across multiple departments.
• Develop change management and communication plans to support user adoption and project success.
• Coordinate training and readiness activities associated with new system implementations and business process changes.
• Ensure projects are delivered on time, within scope, and within budget.
• Identify opportunities to improve project management processes, governance standards, and team collaboration.
• Utilize Agile, Waterfall, or Hybrid project management methodologies based on project requirements.
• Manage vendor relationships, implementation partners, statements of work, and project deliverables.
• Promote continuous improvement and best practices across project teams and business stakeholders.

• 5+ years of experience managing technology-focused projects.
• Proven experience delivering CRM, enterprise software, customer-facing technology, or digital transformation initiatives.
• Strong understanding of project management methodologies including Agile, Waterfall, and Hybrid delivery models.
• Experience leading cross-functional teams across technology and business functions.
• Demonstrated experience managing project schedules, budgets, risks, dependencies, and stakeholder communications.
• Excellent organizational, presentation, and communication skills.
• Experience using project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Azure DevOps, Monday.com, or similar platforms.
• Bachelor’s degree or equivalent professional experience., * Experience managing CRM platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, or similar solutions.
• Experience overseeing enterprise application implementations, integrations, or modernization initiatives.
• PMP, CSM, PMI-ACP, or related project management certification.
• Experience working with third-party vendors, implementation partners, and consulting organizations.
• Background supporting customer experience, process improvement, or organizational transformation initiatives. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.