Sr. SharePoint Developer/customer focused

We are seeking a customer-focused Sharepoint Developer, with strong business analysis skills and experience supporting Microsoft SharePoint solutions for a federal government customer. The ideal candidate is a business-oriented problem solver who understands technology, communicates effectively with stakeholders, and can translate business needs into practical, user-friendly SharePoint solutions. This position emphasizes business requirements analysis, customer engagement, process improvement, and solution delivery over hands-on software development. The successful candidate will serve as a key liaison between government stakeholders, end users, and technical teams to ensure SharePoint solutions meet operational needs and deliver measurable business value., Business Analysis & Requirements Management

• Engage directly with government stakeholders and end users to understand business processes, challenges, and operational requirements.
• Facilitate requirements-gathering sessions, stakeholder interviews, workshops, and solution demonstrations.
• Analyze existing business processes and identify opportunities for improvement through SharePoint and Microsoft 365 capabilities.
• Translate business needs into clear functional requirements, user stories, acceptance criteria, and solution specifications.
• Develop process flows, use cases, workflow diagrams, and supporting documentation.
• Prioritize requirements in collaboration with stakeholders and technical teams.

SharePoint Solution Design & Delivery

• Collaborate with SharePoint developers, administrators, and solution architects to design and implement solutions that address customer requirements.
• Recommend practical approaches using SharePoint Online, Microsoft Lists, document libraries, workflows, and other Microsoft 365 capabilities.
• Support the configuration and improvement of SharePoint sites, lists, libraries, permissions, metadata, and business workflows.
• Evaluate proposed solutions for usability, maintainability, and alignment with business objectives.
• Participate in solution reviews, testing, and implementation activities.
• Help identify opportunities to simplify business processes using out-of-the-box SharePoint functionality and low-code tools.

Customer Engagement & User Experience

• Serve as a trusted point of contact for customer stakeholders throughout the solution lifecycle.
• Build strong relationships with business users, understand their priorities, and proactively address concerns.
• Communicate technical concepts in clear, business-friendly language.
• Facilitate solution walkthroughs, user acceptance testing (UAT), and feedback sessions.
• Develop user guides, training materials, and knowledge-transfer documentation.
• Support user adoption and change management activities to maximize the value of implemented solutions.

Application Support & Continuous Improvement

• Analyze user feedback, application issues, and enhancement requests to recommend improvements.
• Work with technical teams to troubleshoot functional issues and coordinate resolution.
• Assist with release planning, change management, and configuration management activities.
• Support effort estimation, implementation planning, and delivery tracking.
• Ensure solutions align with applicable federal security, accessibility, and information management requirements.

• Minimum 5 years of experience in business analysis, application engineering, or business solution implementation.
• Minimum 3 years of experience designing and implementing Microsoft SharePoint-based solutions.
• Ability to obtain/maintain a Public Trust Clearance, * Bachelor’s degree in information technology, Computer Science, Business Information Systems, Business Administration, or a related field, or equivalent relevant experience.
• Demonstrated experience in business analysis, requirements gathering, functional analysis, or application delivery.
• Experience working with Microsoft SharePoint Online or SharePoint-based business applications.
• Ability to translate business requirements into functional specifications and actionable technical requirements.
• Experience facilitating customer meetings, requirements workshops, and stakeholder discussions.
• Strong understanding of business process analysis, workflow documentation, and process improvement.
• Familiarity with SharePoint sites, lists, document libraries, permissions, and content management capabilities.
• Experience supporting user acceptance testing, functional validation, and end-user training.
• Excellent verbal and written communication skills, with the ability to engage both technical and nontechnical audiences.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work collaboratively with developers, architects, project managers, and government stakeholders.
• Experience supporting federal government customers or federal IT modernization initiatives.
• Experience with Microsoft Power Platform, particularly Power Automate and Power Apps.
• Familiarity with Microsoft Teams, Microsoft Lists, and other Microsoft 365 collaboration tools.
• Experience developing SharePoint-based workflows, forms, dashboards, or business process automation solutions.
• Knowledge of Agile delivery practices, including user stories, backlog refinement, and sprint reviews.
• Familiarity with tools such as Azure DevOps, Jira, or similar requirements and task management platforms.
• Experience with business process modeling and documentation tools such as Visio.
• Familiarity with Section 508 accessibility requirements and federal information security practices.
• Microsoft certifications related to Microsoft 365, SharePoint, or Power Platform.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $106,480 - $159,720. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.