Geospatial Technical Specialist

• Generate path sets for machines to operate on autonomously.
• Help customers upload and setup Variable rate prescriptions.
• Help customers understand and use historical application data.
• Deliver high-quality support experiences for dealers and customers during critical help moments related to the paths, mapping and Variable rate control of the machine.
• Handle inbound calls and support tickets on a rotating schedule
• Escalate complex issues effectively and at the right time
• Test tools and validate performance as part of ongoing projects to improve machine performance and customer experience.
• Create user documentation to guide dealers and reduce errors when setting up application systems.
• Produce instructional videos to improve dealer self-sufficiency
• Develop resources aimed at preventing recurring issues across the fleet
• Balance proactive (project-based) and reactive (support-based) responsibilities
• Turn troubleshooting interactions into positive, memorable customer experiences
• Travel as needed to support dealer training, and company events
• Actively participate in training opportunities and assigned projects to develop technical skills and knowledge of 360 RAIN’s products and services.

This role builds and maintains 360 RAIN path sets and supports the customers precision application efforts. They build field-ready path sets for customers and help teach dealers, agronomists, and internal team members to build their own through hands-on training and ongoing support. They also answer customer questions about variable rate application and application mapping, helping growers fix problems and get the most out of their 360 RAIN systems. They help create and maintain clear documentation on application mapping and variable rate prescriptions, including how-to guides and reference materials that make complex workflows easier to understand and keep the support we give customers consistent. Across all of this work, they use GIS software such as QGIS every day. They create and edit path sets, troubleshoot customer spatial data, and make the visuals and step-by-step workflows used in training and documentation. The ideal candidate has strong technical skills, hands-on GIS experience, and clear communication, and wants to help growers succeed with precision agriculture., * Two-year agricultural related degree, technical related degree, or 2+ years of Geospatial software related experience

Knowledge, Skills & Abilities

• Strong troubleshooting skills
• Excellent customer service and communication skills (phone and written)
• Solid understanding of the agriculture industry Self-motivated, dependable, and results-driven
• Strong time management and organizational skills
• Takes ownership and follows through
• Positive, team-oriented attitude
• Willingness to learn and adapt quickly

• Medical, Dental, Vision, Life and Disability, Accident and Critical Illness Insurance
• 401(k) plan with company matching contributions
• Paid Time Off
• Paid Holidays

Pay: $60,000.00 - $85,000.00 per year