IT Support Specialist- Pennsylvania Coalition Against Domestic Violence

The Pennsylvania Coalition Against Domestic Violence (PCADV) is dedicated to reducing, preventing, and educating the community about domestic violence. We are currently seeking an IT Support Specialist to assist the Operations team. This position reports to the Director of IT.

You will be responsible for:

• PROVIDING timely, well-documented Tier 1 and Tier 2 support for staff technology requests, including troubleshooting and follow-through
• COMMUNICATING clearly with staff, manage tickets, document issues, and follow requests through to resolution
• SUPPORTING macOS devices, Apple hardware, mobile devices, Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, Zoho One, and related collaboration tools

• MANAGING endpoint and account support tasks, including device setup, enrollment, app deployment, inventory updates, compliance checks, provisioning, offboarding, and license changes

• TROUBLESHOOTING common identity, access, MFA, connectivity conferencing, copier, peripheral, and office technology issues* MAINTAINING clear documentation, user guidance, knowledge base articles, and runbooks; coordinate with vendors and escalate complex technical, cybersecurity, or infrastructure issues as needed, * Minimum 2 years of experience administering or supporting Microsoft 365 services

• Minimum 2 years of experience supporting macOS and Apple hardware in an enterprise, nonprofit, education, government, or similar organizational environment; 3 or more years preferred, * Candidates should be able to troubleshoot common connectivity issues involving Wi-Fi, VPN, DNS, DHCP, and general network access
• Candidates should understand user provisioning, access management, MFA, and basic identity workflows, preferably in Microsoft Entra ID
• Candidates must be able to use an ITSM or helpdesk ticketing platform to document, prioritize, track, and resolve staff support requests
• Note: This position is hybrid with work from home flexibility. Facilitation of some in-person responsibilities 2-3 days per week required. The candidate must reside in the immediate area or within 2 hours from Harrisburg, PA.

If you are interested in applying for this position, please forward a cover letter and resume that specifically describes your macOS support experience, Microsoft 365 support experience, helpdesk or ticketing experience.