Debt Collection Program Implementation Lead

This position is located at the Bureau of the Fiscal Service, Treasury Offset Program Division. As a Debt Collection Program Implementation Lead, you will work as a senior team member in providing expert advisory services towards the expansion and implementation of direct government-wide debt collection programs to increase the revenues of the Federal government and reduce the amount of delinquent debt owed to the Federal government and States., As a Debt Collection Program Implementation Lead, you will:

• Serve as an expert analyst on the implementation of the State Reciprocal Program, Unemployment Benefit and Tax programs, NTDO program and Payments Automation Manager (PAM) new release End-to-End testing.
• Meet with and discuss the requirements of prospective stakeholders and review solicitation packages and other information provided by the prospective participants.
• Provide technically authoritative expertise to other Fiscal Service components, state agencies, federal agencies and stakeholders on the debt collection and debt management services of the organization, with these contacts consisting of: Fiscal Service Payment Management Center staff; paying agencies of the Federal government and States; creditor agencies of the Federal government and States on the debt collection and debt management services of the Fiscal Service.
• Lead or work on the team implementing various segments of the Treasury Offset Program: administrative offset, tax levy, tax refund offset, and salary offset program, in order to maximize the collection of revenues pertaining to delinquent debt and to develop and maintain effective and cooperative working relationships with Federal and state agencies to accomplish these tasks.
• Research and investigate new or improved business and management practices and reengineer processes for application to programs or operations.
• Review, evaluate, and report on government wide debt management processes and activities to determine strengths and weaknesses, and recommend improvements in the program. Based on analysis of TOP data, develop and propose legislation for TOP to expand authority, increase collections and promote system efficiency., * Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel., Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., This announcement uses the cut-off score referral method under 5 CFR 332.402(b)(1). Applicants who achieve or exceed the established cut-off score of 95 will be referred for consideration. If fewer than three eligible and available candidates per vacancy are available, we may lower the cut score in accordance with our pre-announced supplement strategy and applicable policy until a minimum of three candidates per vacancy are eligible to be referred. When a new cut score is established, all applicants tied at that cut score will also be referred.

If you are a displaced or surplus Federal employee eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), achieve a well-qualified score of 85 or higher to receive priority consideration.

A Subject Matter Expert (SME) may be used in the rating and ranking process.

Optional Essay Questions Applicants may choose to respond to four short essay questions (200 words max each) to help us better understand your alignment with the agency’s mission. These responses are optional and will not affect the applicant’s eligibility.

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Please limit your resume to two-pages. Applicants with resumes exceeding two-pages will be removed from consideration. To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job? VETERANS’ PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide., * Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.

• Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
• Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.

Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources.

When the Bureau of the Fiscal Service completes its hiring, the remaining list of qualified candidates may be shared with additional Treasury bureaus. You will have an opportunity to opt-in if you would like your name, application material, and assessment results shared to be considered for employment with additional Treasury bureaus. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.

You must meet the following requirements by the closing date of this announcement.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

For the GS-13, you must have one year (52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized Experience for this position includes:

• Experience performing work related to debt management, debt collection, payment, or similar financial management functions; AND
• Experience conducting formal or end-to-end testing to support the implementation of new or enhanced programs, systems, or business processes; AND
• Experience analyzing information from multiple sources to identify issues, evaluate program effectiveness, and develop recommendations to improve business processes or operational performance., * Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment that measures critical general competencies needed to perform the job.

Overstating your qualifications or experience in your application materials or questionnaire may result in removal from consideration. Cheating on the online assessment may also result in removal from consideration. The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

• We may select from this announcement or any other source to fill one or more vacancies.
• Factors such as cost effectiveness, labor market conditions and difficulties in filling the position will be reviewed in determining if payment of relocation expenses is in the best interest of the Government.
• This is a non-bargaining unit position.
• This position is a high risk public trustposition.
• We offer opportunities for telework.
• We offer opportunities for flexible work schedules.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into “Continuous Vetting.” Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one’s employment with Treasury. The successful candidate will also be enrolled into FBI’s Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant’s Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions., A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.