Help Desk Technician, Full Time, Information Systems

Provides technical support by installing, repairing, upgrading, and modifying PC hardware and software while analyzing application compatibility and resolving technical issues. Maintains equipment records and inventory, supports project implementations, escalates complex issues as needed, and provides timely technical assistance., Technical Support:

• Installs, upgrades, maintains, troubleshoots, and repairs hardware and software on all hospital computing equipment.
• Administers the Help Desk ticketing system and tracks support requests through completion.
• Collaborate with hospital departments to diagnose and resolve information systems and computer issues.
• Defines hardware and software needs and consults with vendor support personnel to resolve hardware and software problems.
• Educate users on technical operational processes and equipment.
• Speech Recognition setup/support.
• Aids with project implementations.

Account Management:

• Supports Epic and related clinical and business applications as needed.
• Setup EPCS on providers phones.
• Active Directory - creates new hospital accounts.
• Manage vendor/contracted staff GASF forms.
• GASF Audits, twice a year from PointCore.
• Monthly compliance Audits.
• Accounts Payable Audit.
• Set up UserID/Password for NetHealth/Agility, Premier ERP.
• Participates in the establishment and revision of IS procedures to promote efficiency, accuracy, and HIPAA Security Rule compliance.

Maintains Equipment:

• Maintains records and inventory of computer equipment.

General Hospital Expectations:

• The Joint Commission requires healthcare organizations to establish and enforce strict standards of behavior to ensure a safe, respectful, and high-quality care environment.

• Participate in quality improvement initiatives, performance improvement activities, departmental meetings and organizational meetings as required.
• Maintain required training and/or education per hospital guidelines.
• Legal Right to Practice; credential, licensure, certification, membership
• HealthStream Modules
• Follow and maintain all employee health and safety policy, including hygiene and hazard mitigation while on duty.
• Adhere to all safety protocols, including utilizing proper lifting techniques and asking for assistance when loads exceed individual capacity and follow any required protective equipment (PPE) for peers, patients and community.
• Promptly report safety issues such hazardous conditions, job-related injury or illness, and seek guidance or treatment.
• Follows all professional standards, policies, procedures, best practices, clinical protocols of federal/state/local requirements and regulatory organizations.
• Maintains strict confidentiality of patients, records, financials, department and hospital information applicable to HIPAA and law/policy.
• Portrays professional, positive, caring, high-quality, safe and kind experience for visitors, patients, physicians and staff.
• Supports and promotes an environment conducive to Standards of Behavior, Mission, Vision and Values of the hospital.
• Other duties as assigned within scope of job and organization., Fosters collaboration, interaction, open communication, and employee well-being, leading to excellent patient care and job satisfaction. Working in hospitals/clinics involves interacting with patients, other staff, providers, public, etc. and exposure to communicable disease, bodily fluids, medicinal preparations, cleaning fluids, medical waste, radiation and other hazardous conditions common to the healthcare environment.

• Associate degree, relevant coursework or certifications, or equivalent hands-on experience in information technology, system administration, network administration, or a related field.

Experience Level:

• Two years of hands-on experience in a computer-related setting, through work or education

Skills/Competency:

• Must be able to work effectively under time constraints while managing multiple tasks, demonstrate strong organizational skills, communicate clearly, and interact effectively with users of varying technical skill levels.
• Understanding of common troubleshooting methodologies for resolving technical issues.
• Proficiency with Microsoft desktop operating systems (Windows 11), Microsoft server operating systems (Windows Server 2019, and 2022), and Microsoft 365.
• Experience with server virtualization (VMware) or HPE switches is strongly preferred.
• Basic troubleshooting of desktops, laptops, printers and other technical equipment.
• Hospital data processing experience is preferred, and Epic knowledge is preferred., * The ideal candidate must be able to perform essential job functions and complete all physical requirements of the job with or without reasonable accommodation.
• Collaboration is constant. Staff must frequently communicate with patients, doctors, nurses, technicians, other staff, administrative personnel and outside customers.
• Communication- Ability to accurately, clearly and effectively exchange information, ideas, and feedback with diverse teams, patients, community, visitors, medical staff and clients. Strong written and interpersonal skills, with an openness to adapting communication methods to ensure team accessibility and excellent patient care.
• Exertion: Medium- Lifting/Carrying/Moving, occasionally not more than 50 lbs. maximum, with frequent Lifting/Carrying/Moving of objects weighing up to 25 lbs, constantly exerting up to 10 lbs. If exert beyond limit must use proper techniques and assistance tools.
• Mobility: Use proper body mechanics in lifting, pushing, pulling, bending and stooping. Requires sitting 70 percent of each day
• Sensory Abilities: Regular use of speech, vision and hearing.
• Dexterity: Repetitive manual and motor coordination, fine manipulation of hands and fingers.

26.14-35.90 - Competitive Pay based on experience, Paid Time Off (PTO), Paid Holidays, Paid Sick Leave, Shift Premiums, Health, Vision and Dental Insurance (eligible 1st of month after hire date), Life & Disability Insurance, 401(k) Plan, Flexible Spendin