Multimedia Project Manager

The University of Michigan Health System is home to multiple CQIs which seek to address some of the most common, complex, and costly areas of surgical and medical care. With funding from Blue Cross Blue Shield of Michigan (BCBSM). INHALE works collaboratively with physician organizations and their member practices throughout the State of Michigan to improve asthma and COPD outcomes.

INHALE is seeking a dynamic, self-starter to join our coordinating center in the role of Multimedia Project Manager. This person will work closely with Program leadership and Coordinating Center team members to lead and support design-focused quality improvement initiatives across the collaborative. This role will serve as the primary project lead for digital, design, and informatics initiatives across the collaborative, responsible for coordinating stakeholders, managing project scope and timelines, and ensuring successful implementation of strategic priorities.

This position is also responsible for leading project management activities related to design, informatics, and end-user experiences, including but not limited to coordinating cross functional teams, establishing and monitoring timelines and deliverables, proactively communicating project status, and ensuring all work meets high standards for quality, usability, and stakeholder needs. This individual will help guide strategic opportunities for innovation by incorporating user feedback, co-design methods, and human-centered design principles into collaborative initiatives.

Applicants may be asked to provide a sample demonstrating experience leading design, UX, or digital product initiatives, in addition to their cover letter and resume.

Responsibilities*

This role leads cross-functional projects, involving planning, development, implementation, evaluation, and continuous improvement of digital platforms, tools, educational resources, data visualizations, and other collaborative initiatives. Responsibilities include partnering stakeholders to translate complex healthcare information and data into intuitive, user-friendly experiences that support providers and patients across the state of Michigan to:

Project Management

• Lead projects from initial concept, initiation, to completion, developing and managing project plans, timelines, resourcing, and milestones.
• Coordinate/lead teams composed of informatics, clinical, administrative, and external stakeholders.
• Independently prioritize workload with competing priorities, and make appropriate decisions regarding project scope, sequencing, timeline and resources.
• Independently identify project risks/barriers and recommend alternatives, implement solutions, and actively mitigate risks and keep projects moving forward.
• Serve as the primary point of contact for assigned projects, ensuring successful completion of project deliverables.
• Work with INHALE leadership to propose and lead design, development, and implementation of quality improvement projects and tools.
• Suggest options for improving existing platforms to enhance user experience.

Design

• Create original, aesthetic, user focused visual media, ranging from printed materials to interactive designs for electronic platforms/applications.
• Combine creative concept development, visual storytelling, and technical execution to engage stakeholders while meeting the coordinating center?s strategic priorities.
• Convey complex healthcare data information in a straightforward visually engaging manner.
• Create, in consultation with INHALE leadership, creating an enhanced user-focused interface within the INHALE Data Dashboard.
• Serve as the human-centered design expert for INHALE, ensuring all resources, tools, and presentations are created in an intuitive manner.
• Experience developing original content to post to various social media platforms.
• Lead cohesive branding implementation for collaborative, including new initiatives.

Other Duties as Assigned, The Inspiring Health Advances in Lung Care (INHALE) Collaborative Quality Improvement (CQI) Coordinating Center is a hybrid workforce. Remote work is supported and expected however, in-person work is required in Ann Arbor. Travel is required to meetings a few times a year., Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

• Bachelor?s degree with 5 to 7 years? experience with demonstrated increasing responsibility.
• Experience with co-design methods and gathering feedback in various modalities, including focus groups or user feedback sessions with the ability to translate loosely or partially formed ideas and overarching themes into cohesive projects and shape the work to meet goals.
• Expertise in human centered design and its application in healthcare settings.
• Ability to conceptualize, develop, and iteratively revise with feedback from stakeholders, and present original media designs.
• Experience producing both print and web media assets.
• Ability to work independently and effectively managing multiple competing/shifting priorities and deadlines while simultaneously being able to work cohesively in a team environment.
• Excellent oral and written communication skills with expertise in public speaking and/or leading large group discussions/trainings.
• Demonstrated efficient organizational skills with the ability to proactively and effectively problem-solve and prioritize work.
• Proficiency in MS Office Suite.
• Onsite work in Ann Arbor as required.

Desired Qualifications*

• Previous experience working in health care, public health, or health education.
• Bachelor?s degree in Multimedia Design, Graphic Design, or other related fields with advanced skills in Adobe Creative Cloud (illustrator, InDesign, Photoshop), as well as Figma, with the ability to determine the correct tool for each deliverable.
• Demonstrated experience with UX/UI research and design.
• Experience with developing creative strategies for healthcare initiatives with both providers and patients as targeted audience.
• Detail oriented with the ability to manage multiple projects simultaneously
• Experience in MS Office Suite and Smartsheet
• Knowledge of Michigan Medicine Policies/Procedures and Organizational Structure
• Understanding of the Blue Cross/Blue Shield of Michigan CQI portfolio

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society., Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.