L3 Network Tech

• Candidate will be part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
• Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.

• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.

• Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.

• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.
• Performing installation and services related to low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling.

• Structured Network Cabling o Copper: Cat5, Cat5e, Cat6, Connector Types RJ45 o Fiber: Multimode, Single Mode, Connector Types - ST, SC, LC

• WIFI o Wireless LAN Controllers o Wireless Access Points

• Networking o IP Addressing, Layer 2 VLAN, etc. o Ethernet Switching H/W o Transceiver Types - LC, SC, SX, LX, SR, LR, etc.

• Cable Troubleshooting and Testing o Fluke Testers: Copper - Wire Map, Link Test etc., Fiber - OTDR Testing o Fluke Aircheck: Wireless Testing

• Assist with material control to ensure all required materials are available to complete the daily work.
• Ensure quality and safety guidelines are followed.
• Ensure ticketed requests are assigned, communicated, and addressed within customer SLA.
• Receive Hardware shipments for data center equipment landings
• Validation Purchase Order accuracy of Hardware received
• Unboxing and Recycling of materials
• Move Equipment from dock to staging areas and or to DC racks
• Installation or retrofitting of server racks - rail and shelving installation
• Power and network cable installation and cable management
• Scanning and Labeling of installed devices (network or server)
• Designate parts identified for spare part stock inventory
• Proper e-waste handling and disposal
• Equipment shipping and receiving as needed
• Provide Escort Service for vendors/techs
• Work Request Tasks from ServiceNow ticketing system
• Working knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11

• Proven ability to Install cable pathways, conveyances (i.e., ladder, trays, support systems)
• Knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security, and wireless systems.
• Mechanical aptitude with the ability to read cable matrix cutsheet/blueprint requirement documents.

Requirements:

• 2+ years of combined experience working in Data center, Lab, or Server room environments

• 2+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)

• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
• Ability to climb ladders and work from heights
• Must be able to work independently as well as in teams of 3-4 and be flexible.
• Must be able to lift 35 lbs. solo.
• Must be willing to travel between buildings using personal means of transportation
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11

Education Requirements:

• Associate degree or Certification in a technology services/technical discipline, or equivalent work experience preferred

• Technical certifications are a plus but not required