Customer Solutions Specialist

Customer Solutions Specialists will serve as the customer’s main point of contact as it relates to Inbound & Outbound Shipments and Inventory related questions. By interfacing with the Customers, the Ravago Baytown Warehouse Team and carriers, the CSS is responsible for ensuring shipment deadlines are met on time and with proper documentation.

Key Areas of Accountability for Customer Solutions Specialist:

The Customer Solutions Specialist is the main point of contact for their assigned external customers.

Primary responsibilities include: Build sustainable relationships and trust with customers through open and interactive communication.

Be an advocate for the customer by understanding customer needs/concerns and pro-actively following up to resolve any customer issues and concerns

Spearhead the resolution of customer inbound/outbound shipments and inventory issues

Respond promptly to customer inquiries

Collaborate with the Quality Coordinator in conducting investigations and in the creation of preventative and corrective action plans for any customer related discrepancies, claims or complaints

Receive, process, and follow-up on all customer orders (inbound and outbound) by entering the necessary data elements in Ravago Baytown’s Warehouse Management System (WMS) and NEO system

Check system for adequate inventory and subsequent product allocation for outbound shipments

Assist Customers in establishing, adjusting, or meeting deadlines

Schedule inbound/outbound shipment appointments by interacting with Transportation companies

Monitor the customer’s orders from the time they are received until they are loaded and gone to ensure on time shipment of domestic orders and on time in gating of export containers

Monitor and communicate any product needs with the PBS and Production teams for pending allocation

Escalate any inventory or order issues to appropriate stakeholder.

Work with customer on order revisions due to inventory or timing issues

Generate loading and unloading shipment packets for Warehouse Personnel

Work with Team Leads and Warehouse Leads to ensure the warehouse has the necessary information for orders to be loaded/unloaded in a timely and accurate manner to meet order deadlines.

Initiate/Close Customer’s Inventory Title Transfers

Reconcile all shipments and open issues by close of business daily.

Provide accurate, valid, and complete information using the right methods and tools to appropriate persons as required.

Train and cover gatehouse as needed

Cross-train to ensure desk coverage within department

Must be able to follow work instructions and safety procedures

Any additional duties as assigned

Contacts: Internal: Inventory & Quality Team, Transportation Teams, Warehouse Leads, Gate Attendant

External: Customers, Customer’s Transportation Teams, Transportation Companies

Do you have experience in Warehouse experience?, Excellent communication skills, both written and verbal

Proficiency in Microsoft Office: specifically, Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications

Willingness to adapt in an evolving environment

Ability to maintain high level of organization and prioritization

Strong phone etiquette and active listening skills

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organizations.

Proven ability to work well within a team and promote strong working relationships meanwhile, maintaining professional attitude and positive outlook

Capacity to produce a large quantity of error free work in a timely fashion

Special Role Requirements: CAN-DO Attitude

Must possess excellent interpersonal skills

Innate sense of urgency that provides proactive and consistent work

Excellent Multitasking ability

Proactive, Approachable, and Accountable

Functional knowledge of a warehouse environment

Work well under pressure

Flexible / Adaptable

Problem-solving Skills

Ability to gain commercial perspective while successfully executing job role

Able to efficiently work under minimal supervision

Minimum 2 years of experience in a customer service / receiving role

Inventory Experience

Physical Requirements: Work in a seated position for extended periods of time.

Ability to work in a fast-paced office setting.