Senior Scrum Master

The Board of Governors of Client System (Board) has an ongoing need for skilled agile professionals to assist with agile maturity in the Division of Information Technology (IT). Agile maturity and related services will be required for the Board’s Business and Technology Modernization (BTM) program., Section 3.2.6.2 for labor category Senior Scrum Master/Team Leader. The Contractor shall provide skilled agile program management personnel to assist with the BTM program, on an as-needed basis. The Board requires personnel with qualifications,

knowledge, skills, and capabilities as described below.

The Senior Scrum Master serves as a servant leader for the Agile team, facilitating Scrum ceremonies, removing impediments, and coaching the team toward self-organization and high performance. This role is responsible for navigating resistance to Agile practices within the team, addressing team conflicts and dysfunctions, building psychological safety, and increasing cross team collaboration. The Senior Scrum Master works closely with the Agile Coach and Product Owner to ensure the team operates effectively within Agile principles while delivering predictable value. This role operates independently with the team on day-to-day execution but adheres to the organization’s Agile playbook, standards, and guidance from the Agile Program

Manager. This role requires the ability to navigate organizational complexity, shield the team from external disruptions, and drive a culture of continuous improvement and accountability.

• Bachelor’s degree
• 7 years project leadership experience (10 years for Senior)
• 2 years IT portfolio/customer relationship management
• Scrum Master experience
• Agile transformation experience
• Product Owner collaboration
• Agile coaching experience

Certifications -The more relevant certifications a candidate has, the better

• CSM
• PMI-ACP
• PMP
• SAFe

Key Technologies / Methodologies

• Scrum
• Agile
• Kanban
• SAFe
• User Stories
• Continuous Integration (CI)
• Continuous Testing
• Automated Testing, The candidate shall possess the knowledge and skills set forth in the Technical Services Client, * At least seven (7) years of hands-on experience as a Scrum Master serving multiple teams in complex, matrixed organizations. Certified Scrum Master (CSM) or Professional Scrum Master (PSM II or higher) required; advanced certifications (e.g., Certified Scrum Professional, SAFe Scrum Master) .
• Proven track record building self-organizing teams, navigating resistance to Agile adoption, and driving measurable improvements in team velocity and predictability.
• Demonstrated ability to address team conflicts, build psychological safety, and guide teams through cultural and mindset shifts.

• Strong facilitation, conflict resolution, change management, and stakeholder management skills.

• Experience working within established organizational playbooks while coaching teams to Agile maturity.
• Government or highly regulated industry experience is huge plus .