SAP IS U CRM Consultant -Project-Enterprise Solutions

Provide strategic and in-depth research, analysis, and recommendations related to Customer Service

business processes, operational performance, and continuous improvement initiatives.

Document business requirements and support compliance with applicable regulatory, operational, and internal

control requirements.

Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,

and regulatory and operational support.

Act as a liaison between the business area and technical support organizations to ensure business needs are

properly documented and translated into technical requirements.

Support business process analysis, procedure development, workflow optimization, issue resolution, testing,

validation, and implementation of operational improvements.

Support business continuity, governance, risk identification, escalation, operational reporting, and execution of

departmental priorities.

Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.

Required

• 4+ years experience in Change Management
• SAP experience

Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.

• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
• Advanced understanding of Web Applications.
• Strong communication skills.
• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $74000 to $118000.