Infrastructure Analyst

The Infrastructure Analyst, Solution Delivery is a developing technical individual contributor within Infrastructure Operations & Architecture (IO&A), reporting to the Director, Technology Architecture, Design & Delivery. This role supports the design, engineering, implementation, and transition of infrastructure solutions while building the technical depth, delivery discipline, and cross-domain experience required to independently own increasingly complex solution-delivery activities.

Working closely with Design & Delivery Engineers, Service Portfolio Architects, Service Delivery Managers, project teams, vendors, and Managed Services Partners, the Analyst performs hands-on technical work across infrastructure initiatives involving network, cloud, systems, identity, infrastructure protection, monitoring, storage, backup, database, and related enterprise technology platforms. The role applies approved standards and established patterns, develops implementation and support artifacts, participates in deployments, and helps ensure solutions are operationally ready and supportable.

The position is intentionally developmental in scope. The Analyst is expected to learn from senior engineering resources, progressively expand cross-domain capability, and assume greater ownership as technical proficiency and delivery judgment mature. Complex or novel designs remain under the guidance of the Design & Delivery Engineer, Service Portfolio Architect, or Director as appropriate., Provide hands-on technical engineering and delivery support that helps IO&A implement secure, resilient, standards-aligned infrastructure solutions while developing the skills and judgment required for broader independent solution ownership.

Mission

Enable reliable infrastructure delivery by translating approved designs and standards into well-executed implementations, maintaining strong technical documentation, supporting operational readiness and knowledge transfer, and continuously building the engineering breadth required to take on increasingly complex delivery responsibilities.

Key Responsibilities 1) Support Infrastructure Solution Design and Engineering

Support Design & Delivery Engineers and architecture resources in developing technical designs, build specifications, implementation approaches, validation procedures, and deployment documentation.

Apply approved architecture standards, reference designs, technology patterns, cybersecurity requirements, and operational support expectations to assigned engineering work.

Perform technical research, configuration analysis, lab or non-production validation, and implementation preparation under appropriate engineering guidance.

Identify technical dependencies, assumptions, risks, and questions early and elevate them to the appropriate senior engineering or architecture resource. 2) Execute Technical Implementation and Deployment Activities

Perform assigned build, configuration, migration, integration, testing, and deployment activities across infrastructure technologies.

Follow approved implementation sequencing, change controls, validation procedures, cutover plans, and rollback requirements.

Coordinate assigned technical tasks with internal teams, implementation partners, vendors, and Managed Services Partners.

Document implementation results, exceptions, issues, configuration changes, and follow-up actions so delivery status remains transparent and supportable. 3) Apply and Learn Architecture Standards and Design Patterns

Use published service standards, technical patterns, reference architectures, configuration standards, and approved technologies as the basis for solution-delivery work.

Partner with Design & Delivery Engineers and Service Portfolio Architects when requirements fall outside established patterns or require architectural interpretation.

Contribute implementation lessons, configuration guidance, reusable procedures, and technical observations that improve standards and future delivery repeatability.

Develop familiarity with Architecture Review Board (ARB) requirements and ensure assigned work reflects approved architecture decisions and conditions. 4) Support Vendor and Delivery Partner Activities

Assist senior engineers with technical coordination of implementation partners, technology vendors, consulting organizations, and Managed Services Partners.

Review assigned portions of technical proposals, implementation plans, engineering deliverables, and validation results for alignment with documented requirements.

Track technical dependencies, open questions, defects, remediation items, and acceptance activities associated with partner-led work.

Participate in technical working sessions and escalate concerns when partner deliverables do not align with approved designs, standards, or operational expectations. 5) Support Operational Readiness and Service Acceptance

Work with Design & Delivery Engineers and Service Delivery Managers to prepare monitoring requirements, runbooks, support procedures, access requirements, recovery documentation, escalation paths, and other operational-readiness artifacts.

Participate in production-readiness and service-acceptance reviews and help close technical readiness gaps prior to transition.

Validate that required implementation records, configuration information, knowledge articles, and support documentation are complete and accessible.

Help ensure operational teams and Managed Services Partners receive the information and technical context required to support newly delivered capabilities. 6) Participate in Hypercare, Support Transition, and Knowledge Transfer

Support structured hypercare following deployments, migrations, platform introductions, and significant technology changes.

Monitor implementation outcomes, investigate post-deployment issues, and coordinate with senior engineers and support teams during stabilization.

Prepare knowledge-transfer materials and participate in technical walkthroughs for Service Delivery Managers, Technology Operations, and Managed Services Partners.

Capture lessons learned and recommended updates to implementation procedures, technical standards, runbooks, or support documentation. 7) Assist with Incident Troubleshooting and Service Recovery

Provide technical troubleshooting support for incidents and service disruptions involving technologies the Analyst has implemented or supports.

Work under the guidance of senior engineering resources during major incidents, complex escalations, or cross-domain recovery activities.

Contribute technical findings to root-cause analysis, corrective actions, and service-improvement activities.

Use incident and operational feedback to strengthen future deployment practices, documentation, validation, and engineering decisions. 8) Deliver Defined Small-Scale Technical Work

Own clearly scoped technical work packages and smaller infrastructure changes that fit established standards and implementation patterns.

Build task plans, coordinate dependencies, execute technical activities, track progress, and communicate risks or blockers.

Escalate when requirements, complexity, risk, or design decisions exceed the expected scope of the assignment.

Progressively assume responsibility for more complex delivery efforts as technical competency, business context, and engineering judgment develop. 9) Maintain Engineering Documentation and Build Technical Capability

Create and maintain diagrams, configuration documentation, implementation records, validation evidence, operational-readiness checklists, knowledge-transfer materials, and technical decision notes.

Maintain accurate documentation sufficient to support troubleshooting, auditability, operational support, and future lifecycle activities.

Build practical knowledge across IO&A infrastructure domains and develop deeper specialization in one or more technology areas while expanding cross-domain awareness.

Actively seek feedback, participate in design and implementation reviews, and use mentoring from senior technical resources to accelerate professional growth.

5+ years of experience in a technology environment supporting infrastructure operations, systems administration, network administration, cloud services, identity, cybersecurity infrastructure, technical implementation, engineering support, or related enterprise technology disciplines.

Hands-on experience implementing, configuring, troubleshooting, or supporting enterprise infrastructure technologies in one or more domains such as network, compute, storage, backup, cloud platforms, identity and access management, infrastructure protection, monitoring, databases, or related services.

Working knowledge of infrastructure engineering concepts including availability, resiliency, recoverability, security, monitoring, performance, configuration management, and operational supportability.

Experience following technical designs, build procedures, implementation plans, change controls, testing procedures, and production deployment practices.

Ability to create and maintain clear technical documentation, diagrams, configuration records, implementation instructions, validation results, and support procedures.

Working understanding of ITSM concepts including incident, request, change, problem, knowledge management, service transition, and operational readiness.

Demonstrated ability to troubleshoot technical issues methodically, identify dependencies and risks, ask effective questions, and escalate appropriately when additional expertise or decisions are required.

Ability to communicate and collaborate effectively with engineers, architects, operations teams, project teams, vendors, Managed Services Partners, and other stakeholders.

High learning agility and demonstrated interest in expanding technical breadth, engineering judgment, and solution-delivery capability across enterprise infrastructure domains.

Preferred Qualifications

Experience working alongside senior engineers or architects on infrastructure design, modernization, migration, implementation, or platform-transition initiatives.

Experience delivering technology in a managed services operating model or coordinating technical activities with external implementation and support partners.

Exposure to architecture review, design governance, production-readiness, service-acceptance, or operational-readiness processes.

Familiarity with ServiceNow, Asana, Microsoft 365, Azure, Entra ID, PowerShell, infrastructure monitoring platforms, configuration-management tools, and enterprise collaboration technologies.

Experience with infrastructure automation or scripting used to improve repeatability, configuration consistency, deployment quality, or operational efficiency.

Industry certifications or formal training relevant to infrastructure technologies, cloud platforms, networking, identity, cybersecurity, ITIL, or related engineering disciplines.

Experience supporting technical cutovers, hypercare, knowledge transfer, operational handoffs, or production stabilization activities.

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.

This position is an exempt position. The annualized base pay range for this role is expected to be between $70,000-$90,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education.

Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit or follow the company on LinkedIn.