IT Systems and Support Specialist

The College of Medicine at Florida Atlantic University is seeking an IT Systems and Support Specialist in Boca Raton, FL., * Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades.

• Configure, deploy, and maintain servers, virtual machines, and network storage systems; ensure backup, recovery, data security, and physical device security.
• Perform troubleshooting and diagnostics for servers, networks, and enterprise systems; assist with planning and implementation of major information systems.
• Manage Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.
• Conduct weekly MDM audits to ensure device compliance; contact users and remediate non-compliant devices.
• Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.
• Manage user access controls, software licensing, printer systems, and ListServ email services (list creation, user management, permissions, role audits).
• Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies.
• Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners.

Help Desk & User Support

• Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.
• Support Office 365, SharePoint, classroom and instructional technologies, and assist with research and clinical IT needs.
• Respond to support requests via phone, chat, ticketing system, email, and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations.
• Provision equipment and system access for new users.
• Test and evaluate new tools, procedures, and software prior to deployment.
• Create end-user documentation and maintain knowledge base articles.
• Mentor and support Help Desk staff and student workers.

Bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associate’s degree from an accredited institution in an appropriate area of specialization and five years of related experience required.

Excellent customer service and communication skills.

Valid driver’s license.

PREFERRED QUALIFICATIONS Experience supporting Windows, macOS, iOS, Android, and Office 365.

Experience with Active Directory, Entra, Intune, and JAMF.

Experience using Hypervisors such as VMware, Hyper-V, KVM, etc.

Experience with enterprise backup software such as Veeam, CrashPlan, etc.

Strong technical writing skills.

Experience with scripting languages.

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) program.

• Sick Leave Pool Program.

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).

• Paid Community Engagement Volunteer Service Day

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

The IT Systems and Support Specialist will support the mission of the Schmidt College of Medicine, one of the fastest-growing medical schools in the nation. The College is dedicated to excellence in education, research, clinical care, and community engagement and is nationally recognized by U.S. News & World Report. Through partnerships with more than 300 community organizations from Miami-Dade to Vero Beach, the College creates a significant impact across South Florida.