Desktop Support Technician

A client of Insight Global is looking for a Desktop Support Technician to join their team. Daily responsibilities will include “white glove” onsite hardware and software support for the large facility. This role is customer facing and will require excellent customer service experience and skills. Trouble shooting support may include Windows desktops, mobile devices, managing assets, managing Citrix and Windows virtual desktops, audio/visual systems, and project based work among other responsibilities. The ideal candidate would have 5 years of experience in an IT technical support role (2-3 if it was in a large enterprise environment).

· Minimum of 5 years of onsite desktop support experience (2-3 if it has been at enterprise level companies). · Experience with hardware and software support and onsite, hands-on desktop support experience. · Experience with a ticketing system. · Basic networking experience. · Experience supporting mobile technology such as iPads, iPhones, and Surface units. · Experience with Microsoft Windows 11, Apple Ventura and/or Sonoma IOS, and Microsoft Office 365. · Proven communication and customer experience skills. · A+ Certification, Network+, and/or CCNA Certification required (or expired certifications with the ability to renew within 3 months) · Microsoft Azure Fundamentals (or obtained from Pluralsight within 6 months of full-time employment). · ITIL 4 Framework training (or obtained from Pluralsight within 1 year of full-time employment) .