IT Operations Support 3

This frontline role is responsible for 24x7x365 monitoring, diagnosis, troubleshooting, and first-line resolution across a distributed computing environment that includes Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, SQL Server databases, and batch processing systems. The ideal candidate will have strong infrastructure troubleshooting experience, excellent documentation skills, and prior experience supporting a 24x7 operations or command-center environment. Key Responsibilities Monitor enterprise infrastructure and respond to system events and alerts. Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues. Monitor and support batch processing across open systems. Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M. Monitor backup processes supporting disaster recovery and business-critical applications. Perform initial troubleshooting and recovery for abnormal application terminations. Investigate infrastructure events impacting system health and availability. Document incidents, troubleshooting actions, and resolutions in detail. Coordinate repair and recovery activities with vendors and external service providers. Work closely with infrastructure, application, network, and Technology Organization teams. Escalate complex issues to appropriate technical support groups. Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation. Communicate incident status, risks, problems, and resolution progress to management and technical teams. Required Qualifications Experience supporting enterprise computer systems and infrastructure.

Strong troubleshooting and analytical skills. Working knowledge of: Windows physical, virtual, and clustered servers UNIX/Linux servers SQL Server databases Oracle databases Microsoft Exchange Internet Information Services (IIS) Distributed File System (DFS) Experience with infrastructure event monitoring and alert-management tools. Experience running or supporting automated batch-processing environments. Strong incident documentation and problem-resolution skills. Professional written and verbal communication skills. Ability to manage multiple priorities and respond effectively to critical system events. Ability to work independently and collaboratively in a high-availability environment. Preferred Qualifications Education in Computer Science, Computer Information Systems, or a related field. Approximately 5+ years of experience in a computer systems or infrastructure environment. Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment. Working knowledge of Oracle Unified Assurance (OUA). Experience with CA AutoSys. Experience with BMC Control-M. Experience supporting disaster recovery, enterprise monitoring, and production application environments. Schedule Requirements IOC operates 24 hours a day, 7 days a week, 365 days a year. Position follows a fixed, non-rotating schedule. Occasional extended hours, fill-in coverage, and on-call support may be required during critical events. Key Skills IT Operations | Infrastructure Operations | NOC | IOC | Windows Server | Linux | UNIX | Oracle | SQL Server | AutoSys | Control-M | OUA | IIS | DFS | Enterprise Monitoring | Incident Management | Batch Processing | Disaster Recovery | Production Support