Tier I Helpdesk

We are looking for a Tier I Helpdesk specialist to support employees with day-to-day technical issues and maintain reliable access to essential systems and tools. This Long-term Contract position is remote based on the east coast, and is ideal for someone who enjoys solving problems, communicating clearly, and delivering dependable support in a fast-paced environment. The person in this role will assist with user access, device setup, troubleshooting, and documentation while helping ensure a secure and efficient technology experience across the organization.

Responsibilities:

Manage the full lifecycle of user access by provisioning, updating, and disabling accounts in accordance with approved processes.

Verify user identity and provide secure assistance with password resets and multifactor authentication issues.

Prepare laptops, accessories, and required applications so equipment is ready for end users according to company standards.

Monitor hardware inventory and coordinate shipments, repairs, returns, and deployment status throughout each stage.

Deliver front-line support for business systems, workplace technology, and internally developed mobile tools.

Assist with the introduction of new devices and applications while collecting and assessing older equipment for reuse or retirement.

Maintain clear internal documentation by creating and refining knowledge base content for recurring technical issues.

Respond to potential security concerns such as malware alerts or phishing reports and contribute to follow-up investigation efforts.

At least 2 years of experience in IT help desk support, desktop support, or systems administration. Bachelor’s degree in information systems, cybersecurity, computer science, or a related technical discipline, or equivalent hands-on experience. Working knowledge of Active Directory, Microsoft Windows environments, and service desk ticket management. Solid troubleshooting ability with strong attention to detail and a methodical approach to issue resolution. Clear written and verbal communication skills for user support, ticket updates, and technical documentation. Ability to manage multiple requests effectively and adapt to changing priorities throughout the workday. Detail-oriented and team-oriented, with a strong commitment to confidentiality, ethics, and dependable customer service. Reliable high-speed internet and a private workspace suitable for handling confidential support conversations., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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