At Esri, we make the world’s most powerful software that accelerates decision-making by unlocking the crucial context of location. Our customers tackle complex issues like sustainable development, supply chain management, public health, and community resilience. We create technology to support their efforts and shape our future; our customers inspire everything we do.

ArcGIS Hub is quickly expanding the ability to bring people together to discuss and collaborate spatially around ArcGIS’s catalog of authoritative data. This role will focus on our web services enabling in-app and programmatic customer workflows.

This role works with guidance from senior product and engineering leaders, while making independent day-to-day prioritization and execution decisions. It collaborates closely with engineers but does not require owning production code or system architecture.

Responsibilities

• Work with customers, leadership, and your development team to identify requirements and translate them into functional user stories for consideration
• Create and maintain performance dashboards to evaluate service usage to inform product objectives and development priorities
• Maintain a Product Backlog of user stories and defects, work with your team to refine and plan these items for development
• Organize and communicate development and release plans to stakeholders
• Collaborate with product engineering writers and product management to publish best practices through tutorials, blog articles, and conference presentations
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services

• 2+ years of experience working in an Agile software development environment
• Experience working with ArcGIS applications (such as ArcGIS Map Viewer and/or ArcGIS Scene Viewer) or other GIS technology
• Experience working with ArcGIS technologies (such as the ArcGIS Maps SDK for JavaScript, ArcGIS API for Python, or other ArcGIS REST APIs)
• Experience working with web services and APIs, including RESTful services, service contracts, and versioning
• Advanced communication and storytelling skillsets; able to convey complex ideas in various formats depending on context and audience
• Intermediate project management skillsets with the ability to coordinate, structure, and release functionality iteratively
• Beginner to intermediate knowledge of cloud-native web service architecture, reliability, monitoring, and operational concerns (availability, performance, error handling)
• Bachelor’s degree in Computer Science, GIS, Information Science, or another related field

Recommended Qualifications

• Experience supporting enterprise-scale or other developer-focused products
• Familiarity with ArcGIS Hub, Grafana, AWS, Postman, and Playwright
• Familiarity with Python, SQL, TypeScript, or JavaScript
• Familiarity with CI/CD pipelines and DevOps practices for testing and deployment

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