Help Desk Analyst

This role supports the Technology Office and Help Desk team by providing first and second-level technical support, managing access provisioning, and supporting employee onboarding and offboarding. You’ll be responsible for troubleshooting technical issues, maintaining user access, and supporting day-to-day IT operations that directly impact uptime, user satisfaction, and secure technology operations. Success in this role means delivering timely, accurate support while maintaining strong documentation and a positive user experience, all while upholding KE’s commitment to Safety, People, Passion, and Performance. If you’re someone who takes pride in doing things the right way and thrives in a fast-moving environment, this position is built for you.

What You’ll Do

You’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:

• Resolve Level 1 and Level 2 technical issues and ensure proper escalation of Level 3 issues.
• Troubleshoot Microsoft 365 applications, hardware, endpoints, and basic networking issues, including DNS, DHCP, and VPN.
• Manage user accounts and access while maintaining accurate access records and least-privilege principles.
• Coordinate device and account readiness for employee onboarding and offboarding.
• Log and track support tickets through resolution while meeting service-level expectations.
• Maintain IT documentation, support guides, and knowledge-base resources.
• Provide professional, user-focused technical support and clearly explain solutions to non-technical users.
• Collaborate with the Technology team and escalate issues appropriately.

This is a fully onsite position, five days per week, requiring the ability to work from both the Eagan and Goodhue, MN offices as needed.

You’re someone who shows up ready to work hard, learn fast, and contribute to a team that takes pride in doing things right. Successful candidates typically bring:

• 1-3 years of IT support or help desk experience.
• Associate or bachelor’s degree in IT or a related field, or equivalent experience.
• Familiarity with Microsoft 365, Active Directory, and basic networking.
• Strong troubleshooting and communication skills.
• Experience diagnosing hardware and endpoint issues.
• Strong customer service, time management, patience, and teamwork skills.
• Experience with Intune, Azure AD, and Power Automate preferred.
• Microsoft or CompTIA certifications preferred.
• Experience working in a multi-site environment preferred.
• Ability to travel occasionally, approximately 10-20%., * EEO is the Law (English/Spanish)

As a full-time employee at KE, you’ll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.

• 100% employer-paid health and dental coverage for employees
• HSA contributions to support your medical expenses
• Company-paid life insurance and disability coverage
• 401(k) with competitive company match
• Paid weekly with competitive wages
• PTO, six paid holidays, and education reimbursement
• Exclusive employee discounts through Working Advantage

Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.

Since our founding as a family-owned company in 1988, we’ve grown while staying true to our core value. Starting your career with KE means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.

If you’re ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, KE is the place for you., We believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing.