Software Support Technician

• Diagnose and resolve day-to-day issues involving workstations, peripherals, and related computer hardware to minimize operational downtime.
• Install, configure, and maintain Dell and Apple devices, ensuring systems are set up correctly for user needs and organizational standards.
• Perform cable routing, connection setup, and hardware integration for desktops, peripherals, and other associated equipment.
• Provide support for proprietary software applications, identifying problems, applying fixes, and escalating complex matters when necessary.
• Track service activity, device status, and support findings using organized records and reporting tools such as Excel.
• Assist with hardware measurements, validation, or metrology-related tasks where precision and documentation are required.
• Query or review system data in Microsoft SQL to support troubleshooting, reporting, or basic technical analysis.
• Contribute to updates, replacements, or changes in technical environments as assigned, including hardware and software support activities tied to operational improvements. Requirements - Experience providing technical support for computer hardware, peripherals, and associated equipment in a detail-focused environment.

• Hands-on knowledge of Dell Technologies and Apple devices, including setup, maintenance, and issue resolution.
• Ability to complete cable installation and equipment connectivity tasks with accuracy and attention to detail.
• Familiarity with supporting software applications, including proprietary systems used in daily business operations.
• Working knowledge of Excel formulas for tracking, analysis, or support documentation.
• Basic to intermediate experience with Microsoft SQL for reviewing data or assisting with technical problem-solving.
• Strong troubleshooting skills, clear communication, and the ability to manage support tasks independently. Technology Doesn’t Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.