Application Product Manager

Reporting to the IS Enterprise Applications Director, the Application Product Manager provides product ownership for a portfolio of enterprise applications, from implementation and adoption through ongoing optimization. The portfolio includes emerging AI and legal technologies and will evolve based on Firm priorities and investments.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

• Own the product strategy, roadmap, implementation, and lifecycle management for an assigned portfolio of enterprise applications.
• Serve as the primary product owner and point of accountability for newly acquired applications and platforms transitioning into production.
• Lead new applications from evaluation and implementation through launch, adoption, operationalization, and ongoing enhancement.
• Partner with business stakeholders to understand requirements, workflows, challenges, and strategic objectives and translate them into product capabilities and priorities.
• Establish clear application ownership, governance, support models, release processes, and escalation paths.
• Lead or coordinate major enterprise application initiatives, including future Conflicts, AI, and legal technology platforms.
• Develop and maintain product roadmaps aligned with Firm priorities, business requirements, vendor capabilities, and technology strategy.
• Evaluate new functionality, vendor roadmaps, AI capabilities, integrations, and emerging technologies and recommend opportunities that provide meaningful business value.
• Partner with Enterprise Architecture, Information Security, Risk, Information Governance, and other teams to ensure applications meet Firm technology, security, data, and governance requirements.
• Coordinate application configuration, integrations, testing, user acceptance testing, deployment, and production readiness.
• Drive adoption and effective use of applications through stakeholder engagement, communications, training, and change management.
• Establish and track application KPIs, including adoption, utilization, user satisfaction, service performance, and realized business value.
• Develop strong relationships with application vendors and technology partners and manage escalations, roadmap discussions, and service improvement opportunities.
• Identify opportunities to streamline business processes, consolidate capabilities, improve integrations, and reduce manual work.
• Ensure appropriate documentation, application inventories, ownership models, and operational procedures are established and maintained.
• Partner with support and technical teams to ensure applications transition effectively into ongoing operational support.
• Manage competing priorities across multiple applications and initiatives while maintaining focus on business value, risk, and strategic objectives.
• Champion a consistent, product-oriented approach to enterprise application management across the Firm.

• Minimum 10 years of experience managing enterprise applications, business systems, technology products, or related platforms within a law firm or comparable professional services environment.
• Proven experience as a Product Manager, Product Owner, Application Manager, or similar role with responsibility for enterprise applications throughout their lifecycle.
• Experience implementing and operationalizing new enterprise platforms, including requirements gathering, configuration, integration, testing, deployment, adoption, and ongoing support.
• Demonstrated ability to manage a diverse portfolio of applications and multiple concurrent initiatives.
• Strong understanding of enterprise application architecture, integrations, APIs, identity and access management, data flows, and SaaS platforms.
• Experience partnering with business stakeholders to understand complex processes and translate business needs into technology solutions.
• Strong understanding of application governance, security, risk, compliance, and information management considerations.
• Experience working with vendors on product roadmaps, implementations, integrations, issue resolution, and service delivery.
• Strong project and product management skills with the ability to move initiatives from concept through implementation and operational ownership.
• Excellent communication, presentation, and stakeholder management skills with the ability to work effectively with technical teams, business leaders, vendors, and senior leadership.
• Strong analytical and problem-solving skills with a focus on measurable business outcomes and continuous improvement.
• Preferred: Bachelor’s degree in Information Systems, Business, Technology, or a related field.
• Preferred: Product management, Agile, Scrum, or project management certification.
• Preferred: Experience managing applications within an Am Law 100 or other large professional services organization.
• Preferred: Experience with legal technology, HRIS, conflicts/new business intake, or other enterprise business platforms.
• Preferred: Experience implementing or managing AI-enabled platforms, AI integrations, or emerging legal technology solutions.
• Preferred: Experience supporting enterprise SaaS platforms in a highly regulated, security-conscious environment.
• Standard weekday work schedule.
• Occasional travel for vendor engagements, conferences, implementation activities, and support of Firm offices. xrbllit
• Participation in after-hours activities related to major implementations, releases, upgrades, and critical business initiatives as needed.