Desktop Engineer / Desktop support

Candidates with hands-on enterprise desktop support experience, particularly those who have worked with ServiceNow, Intune, Active Directory, and VIP/Executive support. These skills will help distinguish strong Desktop Infrastructure Engineers from basic helpdesk profiles., * Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical work experience.

• Minimum 2+ years of experience in Desktop Support, IT Support, Field Services, or End-User Computing.
• Hands-on experience supporting Windows and Mac operating systems.
• Familiarity with Mobile Device Management (MDM) platforms such as Microsoft Intune and VMware AirWatch.

Technical Skills & Qualifications

• Strong knowledge of Windows 10/11, macOS, iOS, and Android operating systems.

• Proficiency in Microsoft 365 applications, including:

• Microsoft Outlook
• Microsoft Teams
• OneDrive
• SharePoint

Understanding of Active Directory, DNS, DHCP, and basic network troubleshooting.

Experience with remote support tools and ITSM platforms.

ServiceNow experience preferred.

Hands-on hardware troubleshooting and repair experience for desktops, laptops, printers, and peripherals.

Knowledge of device imaging, software installation, configuration, and deployment.

Basic understanding of cybersecurity best practices and IT compliance requirements.

Ideal Candidate Profile

The ideal candidate will have at least 2 years of hands-on desktop infrastructure or end-user support experience, with strong troubleshooting skills across Windows and macOS environments. The candidate should be customer-focused, comfortable handling hardware and software issues, familiar with Microsoft 365 and Active Directory, and experienced in managing IT assets and service requests through ITSM tools such as ServiceNow.

Key skills for recruiter sourcing

Prioritize the following keywords when searching for candidates:

• Core skills: Desktop Support, Desktop Infrastructure, End-User Computing (EUC), IT Support, Field Services.
• Operating Systems: Windows 10/11, macOS, iOS, Android.
• MDM Tools: Microsoft Intune, AirWatch.
• Microsoft Technologies: Office 365, Microsoft 365, Active Directory.
• ITSM Tools: ServiceNow, CMDB, Incident Management, ITIL.
• Networking: DNS, DHCP, Network Troubleshooting.
• Hardware: Laptop/Desktop Repair, Printers, Imaging, Device Deployment.