Desktop Support Specialist - Senior

DecisionPoint seeks a Desktop Support Specialist - Senior to provide advanced onsite desktop, executive, and mission IT support for SDDC G6. This position supports senior-level users, HQ SDDC staff, and operational mission requirements across NIPR and SIPR environments.

The Desktop Support Specialist Senior will perform advanced troubleshooting, workstation configuration, executive support, endpoint readiness checks, peripheral support, and coordination with other technical support functions., The Senior Desktop Support Specialist will:

• Provide senior-level desktop and endpoint support for HQ SDDC users.

• Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals.

• Support senior leader and VIP users, including pre-travel device checks and rapid-response issue resolution.

• Coordinate communications and computer support requirements across C4 support functions.

• Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues.

• Support workstation imaging, deployment, refresh, and replacement activities.

• Provide escalation support to intermediate help desk and desktop technicians.

• Monitor and report planned, unplanned, and potential outages affecting end users.

• Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities.

• Create and maintain SOPs, troubleshooting guides, and knowledge articles.

• Provide on-call support as required for mission-critical senior leader or operational support needs.

Desktop Administration, Desktop PC, Desktop Administration, Technical Support, Testing, Executive Assistant Skills, Computer Workstations, Air Force, Printers, Peripheral Hardware, Clearance Requirement:

• Must hold an active Secret clearance.

• Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.

Education:

• High School Diploma required.
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.

Experience:

• Minimum 8 years of experience providing desktop, endpoint, help desk, or enterprise IT support.

• Experience supporting senior executives, military leaders, or VIP customers preferred.

• Experience supporting DoD or federal IT environments, including NIPR/SIPR and CAC-enabled systems.

• Experience with Windows endpoint administration, workstation imaging, patching, and peripheral troubleshooting.

Technical Knowledge:

• Advanced knowledge of desktop support, endpoint lifecycle management, baseline configuration, and user device troubleshooting.

• Familiarity with DoD cybersecurity practices, STIGs, IAVA/IAVM compliance, and patch management.

• Ability to coordinate across help desk, network, systems, cybersecurity, and AV/VTC support teams.

Certifications (Preferred):

• DoD 8140 / 8570 certification as required by final labor category mapping.

• CompTIA Security+, A+, Network+, Microsoft, ITIL Foundation, or HDI certification preferred.

Skills:

• Strong executive presence and customer service discipline.

• Ability to resolve high-visibility issues under time pressure.

• Strong written documentation and verbal communication skills.

• Ability to mentor junior support personnel and coordinate escalations.