Systems Admin

The engineer for this role will be responsible for providing technical support of MacOS endpoints and management of Client Engineering services to include but not limited: Jamf, Intune, Apple Business Manager, Code42 CrashPlan, Carbon Black Defense, MacOS operating systems and all supporting technologies. The engineer will be accountable for:

• Design and support of automated device provisioning services, primarily Jamf/Apple Automated Device Enrollment.
• Packaging of 3rd party and native MacOS software for deployment to endpoints in new, upgrade, and patch scenarios.
• Configuration and deployment of MacOS policies, scripts, and MDM profiles to endpoints in accordance with all Information Security standards.
• Performing or coordinating endpoint management service installations, upgrades, and maintenance.
• Monitoring of all endpoint deployments to ensure quality and SLA compliance.
• Taking ownership of escalated incidents from helpdesk personnel for Client Engineering services to include advanced troubleshooting and resolution of complex issues on MacOS endpoints.
• Monitoring and response to all incident and request tickets coming into the Client Engineering queue.
• Creating and maintaining detailed end-user documentation, systems architecture diagrams, process flows, and reporting for Client Engineering managed systems.

• 5+ years of experience administering, configuring, and performing advanced troubleshooting of modern Apple devices in an enterprise environment.
• 3+ years of experience administering multiple endpoint management technologies including but not limited to: Jamf, Intune or comparable MDM product, Azure AD/Active Directory.
• 1-3 years of scripting experience - shell, Python, Ruby, or any scripting language used to automate, configure, administer or secure an Apple environment.
• Basic knowledge of REST APIs - how to authenticate, query, and script automation tasks against them.
• Experience working on multiple projects and comfort meeting aggressive deadlines in a fast-paced environment.
• Strong written and oral communication skills, ability to communicate complex technical concepts to peers and management.
• Ability to think logically and analyze application and business process requirements.
• Experience in a user-focused technical-support environment.
• Self-driven and be able to work independently with minimal supervision.
• Bachelor’s degree in information technology, computer science, or equivalent combination of education and experience.