Product Support Analyst

Product Support, Analysis Skills, Production Support, Incident Management, Identify Issues, Problem Solving Skills, Business Analysis, Test Scenario, Functional Testing, Requirements Management, Experience providing production support, incident management, and troubleshooting for large-scale applications Experience working directly with business users, stakeholders, and technical teams to resolve application issues Experience analyzing business requirements and translating them into functional solutions and testing scenarios. Experience creating and maintaining user documentation, knowledge base articles and training materials. Experience using Atlassian Jira Software, Jira Service Management, and Confluence Experience coordinating activities across multiple stakeholders, vendors, and technology teams

Preferred Skills: Experience supporting government, education, or public-sector technology initiatives. Experience supporting cloud-based applications and modern Software Development Lifecycle (SDLC) practices. Knowledge of case management concepts, business process automation, and workflow-driven applications Experience using Modern Requirements (MR)