Jr. Network Technician - Bilingual (English/Korean)
Woongjin, Inc
Austin, TX, United States
3 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
2 years minimum
Compensation
$41,600.0 - $47,840.0
Working hours
Regular working hours
Languages
English, Korean
Job source
Tech stack
Secure Shell (SSH)
Microsoft Word
Microsoft Excel
Ethernet
Networking Hardware
IP Addressing
Subnetting
Traceroute
Network Troubleshooting
Microsoft Visio
Microsoft PowerPoint
Telnet
+2 more
Virtual Local Area Networks
Cisco
Job description
- Proactive network monitoring and first level of support to network incidents for night shift.
- Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
- Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution.
- Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance.
- Participate as a buddy check for network engineers during night change windows.
- Provide occasional extended hours support during high projects season, and during site maintenance day.
- Respond to incidents within SLA.
- Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
- Creation of daily pass down report.
Requirements
- High School diploma or equivalent required.
- 2+ years of Network Help Desk or Network Technician experience
- Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
- Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches.
- Due to required SLA, must live within 1 hour from north Austin, TX.
- Proficient in Word, Excel, Power Point, Visio.
- Ability to work well within a team and mentoring other network technicians.
- Strong sense of responsibility.
- Able to occasionally lift equipment up to 40lb.
- Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility., * Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
- Experience with switch configuration, IP subnetting, network troubleshooting
- Bilingual Korean
Benefits & conditions
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
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