ServiceNow Solution Architect - #26-23106

ServiceNow, Enterprise Architecture, Technical Analysis, Consulting, Software Development, IT Service Management (ITSM), Agile Programming Methodologies, ServiceNow, Event Management, Artificial Intelligence (AI), * Minimum 10 years of experience as a Solution Architect, with a strong focus on technical analysis, solution design, and enterprise architecture.

• Minimum 5 years of experience consulting with external customers.
• Experience working on software development/implementation projects across ITSM, ITOM, ITAM, CSM, SPM, and HRSD.
• Experience working in Agile projects.
• Strong experience with ServiceNow; ServiceNow certifications are highly desirable.
• Hands-on experience delivering 4-5 ITSM ServiceNow implementations.
• Experience with ITAM, including SAM and HAM implementations.
• Experience delivering 3-5 ServiceNow ITOM implementations, including Discovery, Event Management, and Service Mapping.
• Experience with HRSD, CSM, FSM, and SPM would be an added advantage.
• CTA/CMA certification preferred.

AI / GenAI / ServiceNow AI (this is a must have)

• Minimum 2 years of experience in AI, LLM, and/or Generative AI.
• Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities.
• Experience designing and deploying Now Assist skills, domain-specific prompts, and RAG-based solutions.
• Proven experience building AI Agents and agentic workflows, including orchestration, guardrails, and multi-step automation.
• Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.
• Hands-on experience building Claude skills and connectors to enable AI-driven ServiceNow actions, including record creation, case triage, and data retrieval.
• Ability to integrate AI capabilities into ServiceNow Workspaces, Portals, Flow Designer, Integration Hub, and custom applications.

Technical Skills

• Strong programming skills in JavaScript/TypeScript and Python.
• Good understanding of REST APIs, authentication/authorization, databases, and system design.