Senior Operations Support IT Analyst
Global Channel Management, Incorporated
Charlotte, NC, United States
9 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
Tech stack
Application Programming Interfaces (APIs)
Data Analysis
Cloud Computing
Data Synchronization
DevOps
Scrum Methodology
Release Management
Anypoint Studio
Cloud Services
Salesforce.Com
Security Information and Event Management
Apex Code
+13 more
Process Builder (Salesforce)
Facebook Flow
SOAPAPI
Visualforce
Data Loader
Enterprise Integration
Salesforce Object Query Language (SOQL)
Data Management
Restful APIs
Software Version Control
Api Management
Mulesoft
User Accounts
Job description
Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience, * Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
- Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
- Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
- Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
- Partner with business users and development teams; translate technical concepts; participate in release management and testing
- Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Requirements
- Strong Salesforce administration proficiency (security model, data management, customization)
- Working knowledge of MuleSoft Anypoint Platform and API management
- Experience with SOQL, Data Loader, REST/SOAP APIs
- Charlotte, NC ; Iselin, NJ
- Basic understanding of Apex and Visualforce for troubleshooting
- Familiarity with version control and change management
- Salesforce Administrator certification (ADM 201)
-
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
- Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
- Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs. *
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