Administrator - Fortinet, Palo Alto Firewall

The Fortinet Support Administrator plays a crucial role in ensuring the stability and security of our perimeter operations. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency., 1. Adhere To Quality Standards And Regulatory Requirements While Managing Fortinet Perimeter Security Operations To Ensure Compliance With Company Policies.

1. Provide On-Call Support For Escalated Issues And Perform Root Cause Analysis Using Fortinet Tools To Identify And Mitigate Recurring Problems.
2. Contribute To Knowledge Base Updates And Management By Documenting Solutions And Best Practices Related To Fortinet Security Operations, Facilitating Training Sessions For New Team Members.
3. Independently Resolve Technical Support Tickets Related To Fortinet Systems, Ensuring Adherence To Agreed Service Level Agreements (Slas) For Ticket Volume And Resolution Time.
4. Enhance Customer Experience And Satisfaction By Achieving High Rates Of First Call Resolution And Minimizing The Number Of Rejected Resolutions And Reopened Cases.

Firewalls, Firewalls, Root Cause Analysis, On Call, Customer Satisfaction, Problem Solving Skills, Operations Security (OPSEC), Regulatory Requirements, Quality Metrics, Corporate Policies, 1. In-Depth Knowledge Of Fortinet Security Solutions And Perimeter Security Operations.

1. Solid Troubleshooting Skills With The Ability To Analyze And Resolve Complex Technical Issues.
2. Familiarity With Itil Frameworks And Service Management Principles.
3. Strong Communication Skills To Effectively Interact With Customers And Team Members.

Other Requirements

1. Optional: Fortinet Network Security Expert (Nse) Certification.
2. Optional: Itil Foundation Certification

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.