Senior IT Technician MSP

Seeking a Level II-III MSP Support Technician to provide exceptional IT support for our clients. You’ll need 5+ years of help desk experience, strong technical skills, and the ability to engage effectively with clients. This role involves proactive monitoring, troubleshooting, implementing new solutions, and on-call duties for urgent client needs., * Provide advanced technical support and troubleshooting

• Monitor and maintain clients’ IT infrastructure.
• Collaborate on implementing new IT solutions.
• Document support activities and communicate effectively with clients.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Valid Driver’s License and ability to drive to customer locations when required.

Information Technology & Information Systems, Training/Teaching, Help Desk, Identify Issues, On Call, Customer Support/Service, Technical Support, Develop and Maintain Customers, Information Technology & Information Systems, Communication Skills, * College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.

• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Active Directory knowledge is a plus.
• Some knowledge and understanding of networking devices and appliances.
• NinjaOne RMM and Autotask PSA Experience a plus
• Valid Driver’s License and ability to drive to customer locations when required.
• CompTIA A+ and/or CompTIA Network+ preferred

Compensation: $65,000.00 - $75,000.00 per year

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America., Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.