Site Support Technician (Non-Exempt)

The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.

• Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.

Skills, Knowledge, Abilities:

• Demonstrated ability to work in a complex networking and information technology environment.

• Knowledge of the following items:
• Microsoft System Center Configuration Manager (SCCM)
• Microsoft Office Products
• Microsoft Active Directory
• Microsoft file systems (structure, rights, etc.)
• Application delivery methods
• Scripting (GUI and command line)
• Windows operating systems

• Microsoft based system security

• Familiarity with:
• Workstation hardware platforms

• Network topologies and protocols

• Ability to work alone and with a team.
• Logic based troubleshooting skills.
• Advanced hardware troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Ability to travel locally as required.
• Willingness to devote time to personal and professional development.
• Willingness to work outside normal business hours as required to complete projects or moves.
• Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
• Ability to troubleshoot and resolve technical support questions of customers.
• Knowledge of networking, internal applications, voice and data communications.

Preferred Qualifications:

Education: Bachelor’s degree in computer science or information systems (or equivalent experience).

Experience: Three years’ experience in a large healthcare system.

Cerfication: Dell Desktop Hardware Certification.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.