Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£30,750

Working hours

Shift work

Job source

www.jobs.service.gov.uk

Tech stack

Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Office Microsoft PowerPoint

Job description

• Support the daily planning and coordination of a local fleet, ensuring efficient and timely routing for deliveries and collections within the pallet network.
• Provide clear dispatch instructions and complete thorough driver debriefs to maintain service quality, compliance, and accurate operational records.
• Work closely with customers, partners, and network members to ensure smooth operations, proactive communication, and quick resolution of issues.
• Manage a range of operational and administrative duties, including updating systems, monitoring job statuses, and maintaining accurate documentation.
• Respond to queries confidently via email, phone, and face-to-face interactions, ensuring excellent customer service at all times.
• Assist with on-site duties to support the depot operation, including coordinating freight, monitoring inbound/outbound movements, and supporting wider warehouse activities when required.
• Help maintain service performance standards through effective communication with drivers, customers, and internal teams.
• Contribute to a safe and compliant working environment by following company processes and supporting depot safety practices.
• Play an active role in maintaining strong network relationships, ensuring trailer fill, service KPIs, and daily operational targets are met.

Requirements

• Proven administrative experience with strong accuracy and excellent attention to detail.
• Confident communicator with the ability to engage effectively with customers, drivers, and colleagues at all levels.
• Good local geographical knowledge of the area is highly beneficial.
• Exceptional organisational skills with the ability to prioritise tasks and manage daily deadlines.
• Proactive, solution-focused mindset with a flexible and adaptable approach to work.
• Capable of working collaboratively within a team as well as independently with minimal supervision.
• Competent in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience using the Manpac traffic system is an advantage.

Benefits & conditions

• Competitive Salary: £30,750 per annum
• Hours: Monday to Friday 07:00am - 16:00pm
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme, Retail discounts with Circular Benefits, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club, Black Circle Tyre Discount, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.jobs.service.gov.uk

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