Solution Engineer (F/H)

Fabriq is a Daily Management Solution that helps manufacturing and logistics organizations meet their daily performance targets, drive continuous improvement, and scale operational excellence. Deployed in 55+ countries and used by 70k+ users, Fabriq supports organizations across all maturity levels, from SMBs to global industry leaders such as John Deere, Safran, LVMH, Danone and Medtronic.

Our customers run Fabriq alongside their own systems: ERP, maintenance software (CMMS), BI tools, identity providers. How well Fabriq connects to these systems increasingly decides deals and drives adoption at scale.

This is a new position. You will be our first Solution Engineer and the technical reference for customers on integrations, from the first enterprise conversation to a live, stable connection.

You will join the Professional Services team and report to Gilles Ricard, Head of Professional Services, with a dotted line to Jules (Customer Care) for technical topics. You will work daily with Sales, Customer Success, Customer Care and the Product Ecosystem team, which builds our API and connectors., * Make integrations a reason customers choose Fabriq, not a blocker.

• Get every customer that needs integrations to a live, stable connection, quickly and without relying on the product team.
• Turn field knowledge into reusable assets (blueprints, playbooks) and into clear input for the product roadmap.

Broadly speaking

• Pre-sales: lead technical discovery and integration qualification on Enterprise deals, alongside Account Executives.
• Implementation: run integration workshops with customer IT teams, share our integration blueprints, and guide customers on architecture choices.
• Customer builds: support customers while they build their integrations on our public API, connectors and automation tools (Power Automate, Workato).
• Support: handle integration escalations once Customer Care has triaged them. Route bugs to the product team through the standard process.
• Offer: contribute to our integration services offer, its pricing and packaging, with the Head of Professional Services.
• Field feedback: bring qualified integration needs (customer, ARR, number of customers affected) to the Ecosystem Product Manager, who owns the roadmap, and turn release documentation into playbooks.

On a day-to-day basis

• Discovery calls and architecture reviews on Enterprise opportunities
• Integration workshops with newly signed customers
• Escalated integration tickets coming from Customer Care
• Updates to integration playbooks, blueprints and the Integration Academy
• Regular sync with the Ecosystem PM on field needs and upcoming releases

• 4-8 years of experience as a Solution Engineer at a SaaS vendor with a strong integration component, ideally in industrial software (CMMS, MES, field service). Integration consultants who later joined a software vendor are welcome too
• Hands-on knowledge of APIs (REST, webhooks) and data mapping: you can debug an API call, write small demo or reproduction scripts, or build a Power Automate flow
• Operational experience with single sign-on (SAML, OIDC, Entra ID, Okta), which comes up in every Enterprise deployment
• Ability to discuss ERP and maintenance software (CMMS) business objects and integration patterns with an SAP architect, without needing to configure them
• Ability to lead workshops with IT and operations teams, from a plant to a group IT department
• Fluent French and English

Nice-to-have

• Background in industrial software (CMMS, MES, field service)
• Experience with automation and integration platforms (Power Automate, Workato) and BI tools (Power BI)
• Exposure to industrial or manufacturing environments, * You are not fully comfortable working in both French and English.

• 60-65K€ package
• 7 weeks PTO
• 100% Alan health coverage, zero copay
• 10€ Swile meal vouchers per worked day
• Up to 2 weeks/year work-from-anywhere
• 3 days/week onsite in Paris (10e), 2 days remote
• Quarterly onsites · Annual offsite