ServiceNow Integration Lead

The ServiceNow Integration Lead is responsible for integrating CAM activities across the broader ServiceNow ecosystem - HAM, SAM, and CMDB - to streamline workflows, eliminate duplicate effort, and surface automation opportunities. The Lead executes the Phase I ServiceNow Ecosystem Assessment, drives ServiceNow Integration in Phase II, and optimizes the integration in Phase III., · Design and develop ServiceNow Performance Analytics dashboards and native reports for ATO Managers, ISOs, the AODR, and program leadership. · Configure and maintain the CAM Module to support evolving operational needs, including form changes, workflow refinements, and integration adjustments. · Develop and maintain data integrations and exports from ServiceNow to Power BI in coordination with the Power BI Engineer. · Maintain data quality, integrity, and lineage for CAM-related data; resolve data issues raised by ATO Managers or the AODR. · Implement role-based access and data security controls within ServiceNow. · Document development work, including data dictionaries, configuration changes, and reporting SOPs. · Conduct ad hoc data analysis and ServiceNow scripting to support program decisions, audit responses, and risk reviews. · Partner with the Business Analysts and Sr Cyber Security Engineer to translate process and inheritance logic into reportable metrics.

· Bachelor’s degree in Computer Science, Information Systems, or related field. · 8 years of Progressive Experience · 5 years of ServiceNow development experience, including scripting, business rules, and UI configuration. · Hands-on experience with ServiceNow Performance Analytics and Reporting. · Working knowledge of the ServiceNow GRC, IRM, or CAM data model. · Familiarity with cybersecurity KPIs and ATO/RMF metrics. · ServiceNow Certified System Administrator (CSA).

Preferred Qualifications · ServiceNow Certified Application Developer or Certified Implementation Specialist - Risk and Compliance. · Experience exposing ServiceNow data to Power BI or other enterprise BI tools. · Background supporting federal or VA cybersecurity programs.