Virtual Meeting & Technical Support Specialist - HBITS-08-15080

Detailed Job Description: To ensure the efficiency and security of our virtual operations, we are seeking a highly skilled and dedicated IT Specialist to facilitate and manage critical Webex hearings and meetings for our legal team. Currently, legal and administrative personnel are burdened with complex technical tasks-such as scheduling, troubleshooting, and managing live document sharing-which distracts from their core duties. By placing a technical expert in charge of live meeting moderation, access control, and real-time troubleshooting, we can guarantee seamless, professional proceedings. Ultimately, this strategic resource will maximize the productivity of our high-value staff and eliminate technical disruptions.

• 60 months of experience scheduling, coordinating, and managing master calendars for high-stakes virtual meetings, hearings, or professional webinars using enterprise-level collaboration platforms (such as Cisco Webex, Zoom, or Microsoft Teams).

• 60 months of experience acting as a live meeting moderator or host, actively managing participant controls (muting/unmuting, spotlighting speakers, and managing screen-sharing permissions) during live, formal proceedings.

• 60 months of experience implementing and enforcing virtual meeting security protocols, including managing waiting rooms/lobbies, verifying participant identities, configuring passwords, and restricting access to protect confidential information.

• 60 months of experience providing real-time, user-level technical support and troubleshooting (resolving audio, video, and connection issues) to internal staff and external participants immediately before and during live virtual events.

• 60 months of experience managing and sharing digital exhibits, legal documents, or multimedia presentations on-screen during live, fast-paced proceedings to ensure seamless transitions and maintain the flow of the meeting.

• 60 months of experience setting up, securing, and managing virtual breakout rooms for private, confidential consultations or sidebar discussions during live events.

• 60 months of experience managing post-meeting administrative workflows, including initiating, pausing, and stopping recordings, as well as cataloging, archiving, and securely distributing recordings and transcripts to authorized parties.

• 60 months of experience conducting pre-meeting technical rehearsals and providing basic, patient guidance to non-technical users on how to navigate virtual meeting platform features.