Salesforce/Applications Support Engineer

Salesforce/Applications Support Engineer General Description:This position serves as an Applications Engineer within the Software Applications and Support unit of College Computing and holds primary technical responsibility for the administration, configuration, development, integration, support, and continuous improvement of the college’s Salesforce platform and other enterprise software applications. The Applications Engineer works closely with functional business owners, the VCCS System Office, and the information security, infrastructure, data, integration, and service desk teams to ensure enterprise applications are reliable, secure, well governed, user centered, accessible, and aligned with institutional priorities. Duties and Tasks: Serve as senior technical administrator and engineer for the college’s Salesforce environment (e.g., Sales Cloud, Service Cloud, Education Cloud/EDA, Marketing Cloud, Experience Cloud) supporting recruitment, admissions, advising, student services, advancement, and other constituent relationship management functions. Salesforce platform is available, stable, and configured to meet documented business requirements. Manage user provisioning, profiles, permission sets, roles, and sharing rules in accordance with role-based access, least-privilege, and separation-of-duties standards; participate in periodic access reviews and recertification. Maintain sandbox and environment strategy; follow change and release management practices, including version control, deployment pipelines, release notes, and rollback planning; prepare for vendor seasonal releases and upgrades. Perform application testing and quality assurance, including unit, system, regression, and user acceptance testing coordination, defect tracking, release readiness review, and post-implementation validation. Partner with functional business owners and business analysts to gather requirements, document business processes, and translate needs into technical designs and solutions. Ensure data quality and integrity through data governance practices, duplicate management, and data stewardship coordination; protect sensitive data in compliance with FERPA, Commonwealth of Virginia IT security standards, and college policy. Work with vendors and VCCS partners on support escalations, product roadmaps, and technical issues; provide technical input to licensing, renewal, and procurement decisions. Participate in application implementations, migrations, and modernization projects and provide status updates to the Director and project teams. KSA Requirements: Demonstrated knowledge of Salesforce platform administration and configuration, including the security and sharing model, data model design, declarative automation (Flow), reports and dashboards, and AppExchange package management. Working knowledge of Salesforce development, including Apex, Lightning Web Components, SOQL/SOSL, and deployment tools (e.g., Salesforce DX/CLI, change sets, DevOps Center, or other CI/CD tools). Knowledge of integration technologies and methods, including REST and SOAP APIs, web services, middleware or iPaaS platforms (e.g., Boomi, MuleSoft), ETL, and data loading tools. Knowledge of the full application lifecycle, including requirements gathering, design, configuration, testing, deployment, patching, upgrades, documentation, and decommissioning. Knowledge of application security practices, including role-based access design, least-privilege permissions, single sign-on (SAML/OAuth), and protection of sensitive data. Working knowledge of change and release management, incident and problem management, and IT service management practices. Demonstrated ability to troubleshoot and resolve complex technical issues and to interpret application logs, error reports, and integration failure alerts. Ability to read, interpret, and explain policy implications of software documentation and technical configuration. Ability to manage a heavy workload and multiple priorities in a fast-paced environment, concurrently working on multiple issues and meeting deadlines. Excellent verbal, written, and interpersonal communication skills, including the ability to explain technical concepts to non-technical users. Strong customer orientation and attention to quality of service. Ability to work in a team environment and independently; willingness to cross-train and be cross-trained in other roles and duties. Ability to introduce innovative solutions and learn emerging technologies as they evolve. Proficiency in the Microsoft ecosystem. Minimum Work Requirements: Experience administering and configuring Salesforce in an enterprise environment. Experience designing, building, or supporting integrations between enterprise applications using APIs, middleware, or data integration tools. Experience providing application support at the enterprise level, including incident and request management, troubleshooting, and customer communication. Experience partnering with business users to gather requirements, document processes, and deliver application solutions. Experience with application testing, change management, and release/deployment practices. Experience applying security, access control, and data protection requirements to enterprise applications and their data Additional Considerations: Salesforce certifications, such as Certified Administrator, Advanced Administrator, Platform App Builder, Platform Developer I/II, or Education Cloud Consultant. Experience with Salesforce in higher education, including Marketing Cloud Experience with the Boomi integration platform. Experience with Oracle PeopleSoft Campus Solutions or other student information systems, learning management systems, and ERP/administrative systems. Experience in a higher education, public sector, or other regulated environment. Experience with scripting and automation (e.g., Python, PowerShell, JavaScript) and version control tools (e.g., Git). Experience administering vendor-hosted and SaaS applications, including vendor release-cycle management. Experience participating in a major enterprise application implementation, migration, or modernization effort. ITIL, Agile/Scrum, or other relevant professional certifications. For further information and to Apply: https://jobs.vccs.edu/postings/102675 VCCS is an Equal Employment Opportunity employer.

Demonstrated knowledge of Salesforce platform administration and configuration, including the security and sharing model, data model design, declarative automation (Flow), reports and dashboards, and AppExchange package management. Working knowledge of Salesforce development, including Apex, Lightning Web Components, SOQL/SOSL, and deployment tools (e.g., Salesforce DX/CLI, change sets, DevOps Center, or other CI/CD tools). Knowledge of integration technologies and methods, including REST and SOAP APIs, web services, middleware or iPaaS platforms (e.g., Boomi, MuleSoft), ETL, and data loading tools. Knowledge of the full application lifecycle, including requirements gathering, design, configuration, testing, deployment, patching, upgrades, documentation, and decommissioning. Knowledge of application security practices, including role-based access design, least-privilege permissions, single sign-on (SAML/OAuth), and protection of sensitive data. Working knowledge of change and release management, incident and problem management, and IT service management practices. Demonstrated ability to troubleshoot and resolve complex technical issues and to interpret application logs, error reports, and integration failure alerts. Ability to read, interpret, and explain policy implications of software documentation and technical configuration. Ability to manage a heavy workload and multiple priorities in a fast-paced environment, concurrently working on multiple issues and meeting deadlines. Excellent verbal, written, and interpersonal communication skills, including the ability to explain technical concepts to non-technical users. Strong customer orientation and attention to quality of service. Ability to work in a team environment and independently; willingness to cross-train and be cross-trained in other roles and duties. Ability to introduce innovative solutions and learn emerging technologies as they evolve. Proficiency in the Microsoft ecosystem.

Minimum Work Requirements: Experience administering and configuring Salesforce in an enterprise environment. Experience designing, building, or supporting integrations between enterprise applications using APIs, middleware, or data integration tools. Experience providing application support at the enterprise level, including incident and request management, troubleshooting, and customer communication. Experience partnering with business users to gather requirements, document processes, and deliver application solutions. Experience with application testing, change management, and release/deployment practices. Experience applying security, access control, and data protection requirements to enterprise applications and their data, Salesforce certifications, such as Certified Administrator, Advanced Administrator, Platform App Builder, Platform Developer I/II, or Education Cloud Consultant. Experience with Salesforce in higher education, including Marketing Cloud Experience with the Boomi integration platform. Experience with Oracle PeopleSoft Campus Solutions or other student information systems, learning management systems, and ERP/administrative systems. Experience in a higher education, public sector, or other regulated environment. Experience with scripting and automation (e.g., Python, PowerShell, JavaScript) and version control tools (e.g., Git). Experience administering vendor-hosted and SaaS applications, including vendor release-cycle management. Experience participating in a major enterprise application implementation, migration, or modernization effort. ITIL, Agile/Scrum, or other relevant professional certifications.