Software Support Engineer

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic’’s Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking., * Provide technical support to customers via phone, email, and chat.

• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Software Administration, Technical Support, Software Engineering, Software Administration, Customer Support/Service, Programming Languages, Operating Systems, On Site Support, 2nd Level Support, Software Engineering, * Bachelor’s Degree (Computer Science, Software Engineering, or related field)

• Proven experience in software support or a similar role
• Strong problem solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with Oracle / MS SQL databases
• Experience with Windows operating systems
• Material handling experience
• Experience with Java, C, C#, or Python
• Customer Service experience

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay transparency
• Global Opportunities, The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.