Tier 2 Operation Support (CVT - 011)

Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies.

Active TS/SCI w/ Polygraph required.

Job Description:

-Tier 2 help desk support -Manages, supports and maintains a reliable environment for the site in order to ensure the stability and security of multiple systems/platforms that are run or operated in that environment. -Shift work

Required Qualifications:

-2+ years of experience in IT operations, system administration, or SRE -Experience performing secondlevel troubleshooting for system, application, or network issues -Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS -Experience with Linux or Windows system administration -Experience escalating and coordinating with Tier 3 teams for complex problem resolution -Ability to analyze logs, correlate events, and validate systemlevel issues -Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays -HS diploma or GED -Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date

Preferred Qualifications:

-Experience supporting oncall, afterhours, or recallbased operations models -Experience scripting, automation tools, or troubleshooting frameworks -Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools -Ability to collaborate with crossfunctional engineering and mission teams in a hightempo environment -Possession of excellent written and verbal communication skills, to communicate effectively with technical and non-technical staff -Associates degree in IT, Cyber, or Engineering preferred; Bachelor’s degree in IT, Cyber, or Engineering a plus -Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification -Security+ CE, SSCP, CCNA-Security, or GSEC Certification -Security+, Network+, or Linux+ Certification

Consistent with federal and state law where SageCor conducts business, SageCor Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class.

2+ years of experience in IT operations, system administration, or SRE -Experience performing secondlevel troubleshooting for system, application, or network issues -Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS -Experience with Linux or Windows system administration -Experience escalating and coordinating with Tier 3 teams for complex problem resolution -Ability to analyze logs, correlate events, and validate systemlevel issues -Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays -HS diploma or GED -Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date, Experience supporting oncall, afterhours, or recallbased operations models -Experience scripting, automation tools, or troubleshooting frameworks -Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools -Ability to collaborate with crossfunctional engineering and mission teams in a hightempo environment -Possession of excellent written and verbal communication skills, to communicate effectively with technical and non-technical staff -Associates degree in IT, Cyber, or Engineering preferred; Bachelor’s degree in IT, Cyber, or Engineering a plus -Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification -Security+ CE, SSCP, CCNA-Security, or GSEC Certification -Security+, Network+, or Linux+ Certification