Senior Information Technology Manager

Lead IT services, infrastructure, and technology planning in support of the research, educational and administrative mission of the Oden Institute for Computational Engineering and Sciences. Manage IT personnel, develop and implement technology strategies, oversee compliance activities, and promote customer service, collaboration, and continuous improvement., * Lead projects to implement new solutions that support a scientific computing infrastructure. Evaluate emerging technologies, identify opportunities for automation and recommend improvements to research and administrative computing. Maintain a technology plan aligned with Institute priorities. Regularly review and update Institute IT policies and technical documentation in coordination with Institute leadership and university IT and security offices.

• Recruit, supervise, develop, and evaluate IT systems personnel. Establish clear expectations, promote professional development and foster a service-oriented team culture and user satisfaction. Establish service expectations and use response times, recurring support issues, and user feedback to guide improvements.
• Provide analysis to determine hardware/software solutions related to the needs of a Linux and Mac enterprise infrastructure and aligning with institutional priorities and evolving industry standards. Plan equipment replacement and software renewals, evaluate purchasing options, and recommend investments based on research needs, security, cost, and available university services. Develop and oversee annual IT budget.
• Oversee and provide general desktop, server, and small compute cluster support for faculty, staff, researchers, and students. Deploy, purchase, install, monitor, secure and troubleshoot servers, and assess future needs for the institute. Maintain backups, software licensing and license servers. Maintain and manage institute networks including assessing future network needs, purchasing, patching, installation and general management of network switches. Work with faculty and researchers to identify computing requirements and coordinate appropriate solutions with university IT, TACC, and other providers. Document and communicate support scope, backup coverage, recovery procedures, and user responsibilities. Test recovery procedures periodically.
• Coordinate implementation of university information security requirements for Institute-managed resources in partnership with the UT Austin Information Security Office and other university offices. Oversee access controls, privileged and service accounts, security risk assessments, and remediation of identified issues. Coordinate support for sensitive research data with appropriate university offices. Maintain required information resource inventories and security reporting and participate in the annual physical inventory of IT assets.
• Participate in workshops, seminars, and other activities to enhance professional development and to remain current with university, local, state, and federal guidelines, and other duties as assigned., The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length., Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

• Demonstrated experience administering Linux systems and managing IT infrastructure and support services in an environment that includes Linux, Windows, and macOS.
• Demonstrated knowledge of networking, server and endpoint administration, storage, software licensing, backups, and recovery practices.
• Experience implementing information security practices, including access controls, privileged account management, secure system configuration, and Experience planning and managing technology projects, budgets, procurement, and equipment replacement.
• Demonstrated ability to establish priorities, develop staff, document procedures, and improve the reliability and responsiveness of IT services.
• Effective written and verbal communication skills, including the ability to explain technical issues to nontechnical audiences and work collaboratively with faculty.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor’s degree in information technology, computer science, information systems, or a related field or an equivalent combination of relevant education and professional experience.

• Six years of increasingly responsible information technology experience including demonstrated experience leading technical teams, supervising personnel, or coordinating the work of IT professionals.

• Three or more years of supervisory experience, including hiring, performance management, staff development and workload planning.
• Experience supporting IT services in a university or scientific research environment.
• Experience supporting Linux-based research computing systems or high-performance computing clusters.
• Experience with centralized tools for managing computer configurations, software deployment, and security updates.
• Experience improving IT services through automation, infrastructure modernization, or appropriate use of cloud services.
• Experience coordinating services with central IT, information security offices, research computing providers, and external vendors.
• Experience supporting sensitive research data, including environments subject to Controlled Unclassified Information (CUI) or export-control requirements.
• Experience using service performance measures and user feedback to identify and implement improvements.
• Familiarity with UT Austin IT systems, information security policies, and procedures., * Usual office environment.
• Work performed on concurrent multiple projects under pressure of rigid deadlines and/or time limitations.
• May require occasional extended work hours or on-call obligation., A criminal history background check will be required for finalist(s) under consideration for this position., * E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

The Oden Institute is an organized research unit that fosters interdisciplinary programs in computational sciences and engineering, computational medicine, computational geosciences, mathematical modeling, applied mathematics, data science, artificial intelligence, software engineering, and computational visualization.

The University of Texas at Austin is a nationally ranked, tier-one research institution and one of the largest employers in central Texas. UT is located in the heart of Austin, a vibrant city that frequently appears on lists of best cities to live and work. Committed to recruiting and retaining a varied and talented workforce, the university offers competitive salaries and benefits, an extensive support network, and above all, an enriching and highly collaborative community that is deeply passionate about our vision for higher education and public service.

UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.