College Assistant - Office of IT

• Under supervision, performs miscellaneous clerical, administrative, research or other work related to the operation of a College or other unit where such work is required on a part-time basis or for a period of limited duration.
• There is one Assignment Level for this position. All personnel perform related work. This specification describes typical assignments; related duties may be assigned as

needed.

• Maximum tenure for any employee in this hourly position is 1040 hours per year.
• Performs routine clerical work; may answer and attend to telephone calls; maintain records,

operate office machines (such as copier), sort and distribute mail, issue keys and identity cards,

act as messenger, and perform related tasks as required.

• Types letters, memoranda, charts, and similar materials.
• Acts as cashier.
• Assists in statistical or research activities. May collect and compile data, code data for computer entry, perform data entry, and run computer reports.
• Performs clerical library work, such as sorting and shelving books, performing data entry into library systems, or binding books and periodicals.
• Assists in instructional programs, including tutoring and assisting students in areas such as reading and mathematics. May assist in speech and hearing therapy, provide musical accompaniment, and/or distribute and collect physical education equipment.
• Enters and maintains departmental records such as inventory control records, rosters, directories, and schedules.
• May operate computers, computer software, and other electronic equipment in performing assigned tasks., Information Technology (IT) at the Graduate Center of the City University of New York (CUNY) is responsible for providing voice, video, and data systems and services. The division’s mission is to promote, facilitate, and support the effective use of technology in learning, instruction, research, and the processing and retrieval of institutional information.

Reporting directly to the IT Services Supervisor, the College Assistant will provide administrative support to the IT Services team.

This position requires the incumbent to work in person. The schedule is 2-6 pm Monday through Thursday, for a total of 16 hours a week. The incumbent will not work during winter, spring, and summer breaks.

Duties include but are not limited to:

• Perform data entry by entering information from the ServiceNow Call ticketing system and updating relevant information as needed.
• Provide in-person assistance at the Library Help Desk by helping users with basic questions, including:
• Assisting users with account logins and password resets.
• Helping users connect to campus Wi-Fi.
• Assisting users with printing, scanning, and connecting to printers.
• Referring users to the appropriate technical support team when technical assistance is required.
• Perform general clerical and administrative tasks to support daily IT operations.
• Test training materials and documentation from an end-user perspective and provide feedback to improve clarity and usability.
• Attend team and departmental meetings as needed.
• Perform other related administrative duties as assigned.

• Must demonstrate sufficient skills to perform the duties of the assigned tasks., * Good computer skills and general knowledge of computer hardware, software, and common applications.
• Strong written and verbal communication skills, with the ability to interact professionally and courteously with users.
• Good problem-solving and basic troubleshooting skills.
• Willingness to follow instructions, learn new technologies, work independently, and collaboratively as part of a team when appropriate.
• Strong organizational skills and the willingness to manage tasks and meet deadlines.

$20.63/hr, CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.