Application Support Engineering - SRE

As an Application Support Engineer (SRE), you will help ensure the availability, reliability, and performance of mission-critical applications supporting DTCC’s Common Data Transfer Services (CDTS) platform.

This role combines hands-on application production support with Site Reliability Engineering principles. You will troubleshoot complex production issues, strengthen monitoring and observability, automate recurring operational tasks, and support the modernization of applications across cloud and container platforms. Working closely with Application Development, Infrastructure, and global Operations teams, you will help reduce operational risk and deliver stable, resilient services.

Your Primary Responsibilities:

• Support mission-critical applications in production, ensuring availability, stability, performance, and operational readiness.
• Monitor application and platform health, analyze alerts, and proactively identify reliability risks.
• Troubleshoot production issues across Java applications, SQL databases, Linux/Unix environments, messaging platforms, and distributed systems.
• Participate in incident response, root-cause analysis, and problem management, helping implement corrective actions that prevent recurrence.
• Serve as a liaison among Application Development, Infrastructure, and Production Support teams to coordinate issue resolution and service improvements.
• Support application releases, deployments, upgrades, change activities, and production validation.
• Improve monitoring, alerting, dashboards, and observability using tools such as Splunk, Grafana, or Datadog.
• Automate recurring operational processes to reduce manual effort, improve recovery, and minimize operational toil.
• Develop and maintain runbooks, support procedures, knowledge articles, and troubleshooting documentation.
• Support disaster recovery exercises, resiliency testing, operational controls, and audit-readiness activities.
• Support applications and services across AWS, OpenShift, and containerized environments.
• Collaborate with globally distributed teams and participate in a rotating shift and 24x7 support model.

• Bachelor’s Degree or equivalent experience.
• Minimum 4+ years of experience in Application Support, Production Support, Site Reliability Engineering, DevOps, or related disciplines.

Talent Needed for Success

• Hands-on experience supporting enterprise applications in complex, business-critical production environments.
• Strong troubleshooting and log-analysis skills across Java applications, Linux/Unix operating systems, and distributed platforms.
• Working knowledge of SQL for data analysis, production investigation, and issue resolution.
• Experience with monitoring and observability tools such as Splunk, Grafana, Datadog, or similar platforms.
• Experience supporting AWS-based applications and cloud services.
• Familiarity with OpenShift, Kubernetes, Docker, or other container and orchestration technologies.
• Exposure to messaging and event-streaming technologies such as Kafka.
• Experience using ServiceNow or similar IT service management tools for Incident, Problem, and Change Management.
• Understanding of SRE principles, including reliability, observability, automation, incident prevention, and continuous improvement.
• Exposure to scripting or automation using Python, Shell, Bash, or a similar language.
• Strong analytical, communication, ownership, and problem-solving skills.
• Ability to collaborate effectively across Application Development, Infrastructure, Operations, and geographically distributed teams.
• Ability to work effectively in high-pressure production environments and manage multiple priorities., * Experience supporting high-volume transaction-processing applications or distributed systems.
• Familiarity with AutoSys or other enterprise job-scheduling platforms.
• Exposure to CI/CD pipelines, DevOps practices, and automated deployment processes.
• Experience supporting Kafka-based applications or event-driven architectures.
• Exposure to mainframe environments or application-modernization initiatives.
• Understanding of security fundamentals, including certificates, credentials, access management, and operational controls.
• Experience within Financial Services, Capital Markets, FinTech, or another highly regulated industry.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance., With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.