Forward Deployed Infrastructure Engineer

• Own deployment architecture conversations and execution - designing and implementing deployment strategies across customer environments, including VPC configuration, permissioning, networking, and infrastructure provisioning
• Manage the full infrastructure lifecycle for our most critical subscription platform customers: initial deployment, ongoing upgrades, scaling, and incident support
• Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable as we grow
• Partner with our engineering team to ensure our agent platform is deployable and operable across diverse customer tech stacks and compliance requirements
• Work directly with customers’ platform engineering, security, and DevOps teams to navigate their infrastructure constraints - particularly in regulated industries where subscription data is sensitive
• Collaborate with Sales and Customer Success during pre-sales and onboarding to scope infrastructure requirements and translate customer needs into concrete deployment plans

Problem Solving Skills, Customer Support/Service, Artificial Intelligence (AI) Agents, LifeTime Value (LTV), Consumer Branding, Customer Retention/Renewal, Artificial Intelligence (AI), Scholarship, Automation, Machine Tool, * + 1 year in infrastructure, DevOps, platform engineering, or solutions architecture - with significant time spent on customer-facing deployment work

• Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing)
• Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes
• Ability to work with enterprise stakeholders across the spectrum - from platform engineers to CISOs - and turn infrastructure conversations into actionable deployment plans
• Strong operational instincts: you think about upgrades, rollbacks, monitoring, and failure modes from day one, not as an afterthought
• Comfortable working in a fast-moving seed-stage environment where the process is still being written - and excited to be the one writing it

Nice to Have:

• Experience deploying AI/ML workloads or LLM-based products into enterprise environments
• Familiarity with subscription platform infrastructure (billing systems, CRM integrations, data pipelines)
• Prior experience at an early-stage startup where you wore multiple hats across infra and engineering

We’re on a mission to make subscriber churn a solved problem. Backed by a16z Speedrun, we build AI agents that help consumer subscription brands - like Higgsfield and Promova - retain more users, extend lifetime value, and grow fast. We’re an incredibly driven team working on a problem that affects every consumer on the planet. If that sounds like your kind of thing, we’d love to meet you.

Our co-founders are Azamat Khamidov and Benazir Toleubekova. Azamat built a Telegram AI product from zero to five million users in four months, the first acquisition inside Telegram. Benazir received a full scholarship to Beijing University of Technology at 15. Joined Taobao at 17. At Alibaba, architected the core recommendation engine serving 500M daily users.