Support Engineer - Oracle Health

As a Support Engineer I, your role involves investigating and resolving front-end and back-end application issues through troubleshooting, log analysis, database updates, workflow testing, and server maintenance. The role also requires effective client communication, cross-functional collaboration, detailed documentation, and prioritization of incidents based on severity to ensure timely resolutions and business continuity., As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.

The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.

• Minimum of five years of experience and a bachelor’s degree
• Academic qualification in Computer Science, Engineering, Information Systems, Software Engineering, or a related field, * 0-2+ years of experience in application support, client/customer support, incident management, problem management, and change management
• Knowledge of SQL
• Outstanding interpersonal abilities and effective communication skills with collaborators across various global regions
• Ability to work different shifts and provide on-call support outside standard business hours as needed
• Work with Development, Engineering, and Project teams to resolve escalated issues
• Hybrid work requirement, * Incident Management
• SQL (Structured Query Language)
• Troubleshooting

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.