Engineer Managed File Transfer

Manage and support MFT platforms (Axway Secure Transport and/or IBM Sterling Integrator)

Configure and maintain file transfer protocols (SFTP, AS2, FTPS, HTTPS)

Lead end-to-end partner onboarding, including:

o Connectivity setup

o Trading partner configuration

o File routing and validation

o Testing and production deployment

Ensure secure data exchange in compliance with enterprise and regulatory (HIPAA) standards

Monitor file transfers, troubleshoot failures, and ensure SLA adherence

Perform incident management and resolution (ServiceNow) with focus on reducing MTTR

Build and enhance monitoring, alerting, and logging for proactive issue detection

Collaborate with business and technical teams to support data exchange requirements

Drive automation of onboarding and operational processes (COLA initiatives) to reduce manual effort

Support continuous improvement in reliability, performance, and scalability of MFT operations

Hands-on experience with MFT tools (Axway Secure Transport and/or IBM Sterling Integrator)

Strong knowledge of SFTP, AS2, and other file transfer protocols

Hands-on experience with IBM Transformation Extender (ITX), ITX Advanced (ITXA), and/or Sterling Integrator Mapping tools.

Strong experience designing and supporting complex data transformations between multiple file formats, including EDI, XML, JSON, CSV, and Fixed-Length files

Understanding of EDI transaction sets and data mapping concepts

Experience with partner onboarding and production support environments

Understanding of EDI transactions (X12) and secure data exchange

Familiarity with ServiceNow or similar ticketing tools

Strong troubleshooting and problem-solving skills

Experience working in Agile environments, Experience in healthcare data exchange / HIPAA compliance

Knowledge of automation frameworks and scripting for onboarding

Exposure to cloud-integrated MFT solutions (Azure/Google Cloud Platform)

Understanding of SLA-driven operations and monitoring frameworks