System Administrator (Nexthink)

· Manage and optimize the Nexthink platform, ensuring its proper functionality and helping to

improve the end-user experience. Responsible for the installation, configuration, administration,

and troubleshooting of Nexthink, as well as supporting the broader IT teams with insights gained

from the platform’s analytics

· Administer and configure the Nexthink platform to meet organizational needs.

· Perform routine system checks, troubleshooting, and maintenance to ensure optimal performance.

· Manage system integrations with other enterprise tools (e.g., ServiceNow, Active Directory, etc.).

· Maintain and manage the collection and retention of endpoint data across the organization.

· Develop and maintain dashboards, reports, and alerts to provide actionable insights into user experience and IT performance.

· Monitor endpoint performance metrics and take corrective actions when necessary.

· Provide recommendations to improve IT efficiency and end-user experience based on Nexthink analytics.

· Act as a point of contact for internal teams requiring support for Nexthink-related issues.

· Provide troubleshooting and resolution for data discrepancies or platform-related issues.

· Collaborate with support and operations teams to ensure smooth Nexthink service delivery.

· Fine-tune and optimize the Nexthink platform settings to improve performance and reduce overhead.

· Continuously analyze data patterns to enhance the overall user experience.

· Assist in Nexthink upgrades and ensure system compatibility with other enterprise applications.

· Work closely with cross-functional teams (e.g., IT support, security, and operations) to ensure that Nexthink aligns with company goals.

· Conduct training sessions for teams using the platform to ensure proper usage and understanding.

· Translate technical insights into business-relevant outcomes and ROI.

· Establish governance, access controls, and best practices.

· Act as trusted advisor to IT leadership and stakeholders.

· Support enterprise initiatives such as digital workplace modernization, and hybrid work optimization.

· Improved digital experience scores and endpoint stability · Reduced incidents through proactive insights and automation · Faster issue resolution and improved IT operational efficiency · Clear, measurable DEX value communicated to leadership

Role Descriptions: · Proven experience in administering and implementation of Nexthink

· Strong understanding of Endpoint management, and performance monitoring.

· Hands-on experience with scripting and automation (e.g., PowerShell, Python).

· Must have hands on experience in improvement of Dex/user experience score

· Must have done problem hunting with the help of Nexthink platform

· Have performed Value Realization of the use cases for automation

· Strong understanding of NQL(Nexthink specific)

· Have done integrations with ITSM and Chatbots

· Strong troubleshooting skills and ability to resolve complex system issues.

· Excellent communication skills to work with technical and non-technical teams.

· Familiarity with ITIL and IT service management best practices.

· Experience with Endpoint management tools (Intune, SCCM/MECM)

· Excellent analytical, communication, and stakeholder management skills