Microsoft 365 Enterprise Administrator

• Own the configuration, monitoring, and optimization of all Microsoft 365 services including Exchange Online, SharePoint Online/OneDrive, Teams, Entra ID (Azure AD), and Intune
• Ensure platform health, availability, and performance through proactive monitoring, issue resolution, and coordination with Microsoft Support
• Manage Microsoft 365 licensing, service capacity planning, and feature enablement aligned to organizational needs
• Administer identity and access management using Entra ID, including user lifecycle processes, role-based access, Conditional Access policies, and Multi-Factor Authentication
• Maintain secure hybrid identity integrations and auditable records for access, permissions, and changes
• Implement and enforce Microsoft 365 security and compliance controls including Data Loss Prevention, email security, Conditional Access, Intune device compliance, and Purview capabilities
• Partner with Information Security to align Microsoft 365 configurations with Zero Trust principles, CIS benchmarks, and regulatory requirements
• Define and manage the operating model with external Managed Services Providers, ensuring clear ownership, ITIL-based change management, and effective Level 1/2 support
• Serve as the primary escalation point and vendor liaison for Microsoft 365 issues
• Review MSP performance, SLAs, and drive service improvements
• Lead Microsoft 365 roadmap initiatives including Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, and tenant-level feature rollouts
• Support strategic initiatives such as intranet migration to SharePoint Online, ensuring strong information architecture, permissions, and user adoption
• Drive operational excellence through automation (PowerShell), configuration optimization, documentation, and runbook development
• Provide guidance, training, and knowledge transfer to internal IT teams and key business users on Microsoft 365 best practices

• Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience
• 5+ years of hands-on experience administering Microsoft 365 services at enterprise scale
• Deep expertise in Exchange Online, Teams, SharePoint Online/OneDrive, and Entra ID (Azure AD)
• Strong experience with identity and access management including MFA, Conditional Access, and SSO
• Hands-on experience managing Intune device and application policies
• Proficiency in PowerShell scripting for Microsoft 365 administration and automation
• Excellent communication, comprehension, and interpersonal skills
• Strong communication, problem-solving, and cross-functional collaboration skills
• Fluency in English (verbal, reading, writing, and comprehension)

Desired:

• Understanding of healthcare or nonprofit compliance requirements such as HIPAA
• Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certifications
• Additional Microsoft certifications such as Azure Administrator or Security Administrator
• Familiarity with Microsoft Purview compliance and data governance capabilities
• Experience coordinating with vendors or MSPs supporting enterprise platforms
• Experience supporting Microsoft Power Platform, Viva, Syntex, or Copilot capabilities
• Experience leading or contributing to large-scale Microsoft 365 migrations or tenant initiatives
• Familiarity with ITIL-aligned change management practices