IT Support

This IT support person will be responsible for remote Tier I support for internal employees all around the world. You will be supporting ticketing requests for internal employees only. You will be remote support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting.

Required Skills & Experience 2-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom Incredible sharp, strong attention to detail, and very strong written and verbal communication * Experience supporting a high volume ticket queue - must have experience with Active Director 1+ years of work experience supporting and navigating systems such as SSO identity providers (Okta) * Document support tasks, identify process improvements where needed, and create/streamline repeatable processes for the IT team Experience working in a fully remote setting