IT Field Support Technician

Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support. This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues.

• 3-5+ years of hands-on IT support experience in a corporate or enterprise environment. * Experience providing onsite technical support and resolving hardware, software, networking, and user access issues. * Strong troubleshooting experience across both Windows and macOS environments. * Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite. * Experience troubleshooting common end-user issues including: * VPN connectivity * Outlook synchronization * Adobe and other third-party applications * Printing and peripheral devices * WiFi and network connectivity * Experience supporting iPhones, iPads, and mobile devices. * Experience with Azure Active Directory (Entra ID) including password resets, account unlocks, user provisioning, and access management. * Experience imaging, configuring, deploying, and troubleshooting laptops and workstations. * Experience onboarding new hires and provisioning equipment. * Strong customer service and communication skills with the ability to interact professionally with employees at all levels. * Experience providing support to senior leadership, executives, or VIP users. * Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution. * Comfortable working onsite 5 days per week in a highly visible, customer-facing support role. * Experience with Microsoft Intune. * Experience with Apple Business Manager (ABM). * Experience with Jamf. * Experience with Workspace ONE / AirWatch. * Experience enrolling and managing Mac devices through MDM platforms. * Experience troubleshooting device compliance and enrollment issues. -Mac Experience would be a added bonus but overall not required