Salesforce BA/Admin

Insight Global is looking to add a Salesforce Business Analyst/Admin to their client’s team where they will be a part of a company-wide business and technology transformation program called Sherpa-X. Sherpa-X SHERPA X is a global transformation program focused on consolidating legacy systems and standardizing business processes, data, and technology across countries and business units. This person will be responsible for supporting, maintaining, and enhancing Salesforce CRM business processes and systems, with a strong focus on Salesforce CPQ, Revenue Cloud, and billing functionality. They will partner closely with Product Owners, business stakeholders, CRM teams, Architects, Developers, Infrastructure, and Support teams to gather and analyze business requirements, translate needs into detailed user stories, and help design and implement effective Salesforce solutions. They will be responsible for participating in solution design, scoping, planning, prioritization, and implementation of enhancements and change requests; analyzing business requests to identify requirements and downstream impacts; driving continuous improvement across existing Salesforce applications and processes; implementing business and technical solutions within Salesforce; troubleshooting day-to-day application issues in partnership with technical teams; and supporting testing for enhancements, integrations, and new Salesforce releases.

• 5+ years of Salesforce BA/Admin experience
• Hands-on experience with Salesforce Billing managed package or the “cash” side of Salesforce Revenue Cloud, including invoicing/billing, payments, and revenue recognition
• 2+ years of experience working in Agile/Scrum development environment using Sprints to deliver minimum viable products
• Familiarity with Agile methodologies and cross-functional project teams
• Familiarity with Revenue Cloud Advanced (RCA)
• Copado or similar deployment tool expertise
• Salesforce Administrator Certification