Sr Systems Engineer

• Work with operational IT technical leads, senior developers to identify tasks and various needs.
• Work closely with PMO and support implementations.
• Tier 3 support for Application Management systems in both non-prod and prod environments.
• Establish new environments, rebuild old and implement new software and services.
• Configure applications and end-points in collaboration with vendors and business teams.
• Escalate and collaborate with vendors on issues and work through implementations, advanced configurations and product updates.
• Work with infrastructure and business team and resolve complex system issues and gaps.
• Identify and resolve issues utilizing a range of tools, platforms and coding languages.
• Identify opportunities for application monitoring, recovery and develop necessary tools utilizing product knowledge.
• Play key contact role on infrastructure projects like SAN replacement, OS patching, hardware updates etc.
• Participate and support Disaster Recovery, Platform upgrades etc.
• Plan and manage software patches/updates and work with Business on testing and successful implementation of various systems.
• Document release steps and updates processes of system components.
• Review vendor documentation, architecture and customize systems to Business needs.
• Build and maintain knowledge base of multiple systems for administration.
• Develops, tests, proofs and maintains software systems, according to established Software Development Methodology, Guidelines and Standards.

Systems Engineering, Information Technology & Information Systems, Technical Leadership, Needs Assessment, Software Administration, Production Systems, Problem Solving Skills, Identify Issues, Operating Systems, Storage Area Network (SAN), * 3+ years of experience supporting Facets or other similar payor platform software

• 3+ years of experience delivering/implementing health care operations platform Software
• 2+ years of experience as a application diagnostician, troubleshooting across multiple platforms (IIS, JBoss, Jetty, Apache, Citrix, SQL, MQ, etc.)
• 2+ years of experience utilizing scripting to administer backend systems (PowerShell, VBScript, WMI, WinRM, etc.)
• 1+ years of working with health care software users, translating needs into requirements